Dispatcher

Master Trades Group; Federalsburg (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the HVAC industry is seeking an HVAC Dispatcher for their Easton office. The role involves managing service calls, prioritizing urgent requests, and ensuring effective communication between technicians and customers. Ideal candidates will possess strong multitasking abilities and communication skills. Competitive benefits and a supportive work environment await the right individual.

Benefits

Competitive Dental, Vision, and Healthcare Plans

401(k) w/ company match

Short-Term and Company Paid Long-Term Disability

Company Paid Life Insurance

PTO and Paid Holidays

Employee Assistance Program (EAP)

Pet Insurance

Qualifications

• Strong communication skills, written and verbal.
• Ability to multi-task with high accuracy.
• Experience with Service-Titan preferred.

Responsibilities

• Manage daily schedule and prioritize urgent calls.
• Communicate with customers about their appointments.
• Build rapport with technicians for effective dispatching.

Skills

Multi-tasking

Communication

Prioritization

Adaptability

Education

High School Diploma

Tools

Microsoft Suite

Service-Titan

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

HVAC DISPATCHER- Full Time - NOW HIRING for our EASTON Office!!
The Dispatcher will work directly with the service technicians to prioritize the calls and maximize revenue at every opportunity for our technical departments. The dispatcher has a vital role in the success of each department and in meeting departmental revenue budgets.

Essential Job Functions:

• Learn Service-Titan and how to dispatch within the CRM.
• Maintains the daily schedule of calls and prioritizes the most urgent and profitable calls to meet departmental budgets
• Updates Service Manager throughout the day of revenue to goal
• Updates Call Center Lead with calls needed to fill the schedule
• Manage the whereabouts and needs of technicians in the field
• Confirm upcoming appointments for the department
• Learns the strengths and weaknesses of service technicians to methodically select the right tech for the right call
• Builds rapport with technicians to foster good communication between tech and dispatcher
• Communicates with customers to keep them informed of their appointment
• Reviews service calls and any prior customer or location history to drive revenue
• Promotes same-day work and rearranges schedule to accommodate completion of job
• Schedules return visits or sold work accordingly in a timely manner
• Reschedules low-priority calls to capture the urgent and high-priority calls

Qualifications:

• Ability to multi-task with a high level of accuracy and attention to detail
• Mastery of prioritization of tasks and responsibilities without oversight
• Strong communication skills, written and verbal
• Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
• Goal-driven and results-oriented
• Resourceful, quick thinking, and adaptive
• Experience with Service-Titan preferred but not required

Experience/ Education:

• High School Diploma or equivalent required
• Sales experience is strongly desirable.

Compensation:

• Based on experience
• Competitive Dental, Vision, and Healthcare Plans
• 401(k) w/ company match
• Short-Term and Company Paid Long-Term Disability
• Company Paid Life Insurance
• PTO and Paid Holidays
• Employee Assistance Program (EAP)
• Pet Insurance
• and more

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.