Dispatcher

Technica LLC; Fairbanks (AK); On-site; USD 21,000 - 34,000; Part time

Job summary

Technica LLC is seeking a part-time Dispatcher to support the Shuttle Services at Fort Wainwright. Flexible afternoons and weekend shifts up to 29 hours weekly ensure coverage for missions and customer needs.

The role requires coordinating vehicles and drivers, handling radio communications, and logging daily statistics in the government tracking system. Candidates should have a valid license, 1 year of experience, and MS Office proficiency.

Qualifications

• Must have good communication and customer service skills.
• Proficient with Microsoft Office suite (Excel, PowerPoint, Word).
• English reading, writing and speaking required.

Responsibilities

• Assign vehicles and drivers for passengers; compile lists of available vehicles.
• Answer calls from Soldiers, Family Members and Retirees; relay missions to drivers via radio.
• Provide daily metrics: calls, pickup times, ridership, and miles per vehicle; track data in system.

Skills

Communication skills

Customer service

Microsoft Office

English proficiency

Telephone etiquette

English reading/writing/speaking

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel/PowerPoint/Word)

Job description

Technica is seeking a part time Dispatcher to support the Shuttle Services at Fort Wainwright.

Schedule: Saturday and Sunday required 2:30-8:30pm with other afternoon shifts available up to 29 hours a week

Position Summary:

• This position is responsible for the assignment of motor vehicles and drivers for conveyance passengers, and compiles lists of available vehicles.
• This position will receive calls from Soldiers, Family Members and Retirees via telephone and relay missions via radios to drivers for execution.
• The dispatcher will provide total calls per day, time to pick up rider(s) after being called, total ridership per day, and total miles per day per vehicle.
• The dispatcher will enter the data into a tracking system provided by the Government.
• The assignment of vehicles is determined by factors such as length and purpose of trip, freight or passenger requirements, and preference of user.
• The Dispatcher records time of departure, destination, cargo, passengers, expected time of return and investigates overdue vehicles.
• The Dispatcher may confer with customers to expedite or locate missing, misrouted, delayed or damaged merchandise.
• The Dispatcher may modify daily route schedules to meet the requirements of missions.
• The Dispatcher may direct activities of drivers, assign helpers to drivers, and assign vehicles per request.
• The dispatcher is responsible for the distribution of vehicles to customers and the movement of equipment to vendors for repairs and maintenance.
• The Dispatcher shall be required to contact personnel for assignments and/or required information per the Shuttle Service Supervisor.

Basic Qualifications:

• Valid State Issued Drivers License. Class B Commercial Drivers License is desired.
• High School Diploma or equivalent.
• Must have a minimum of 1 year experience.
• Experience with Microsoft Office (Excel, PowerPoint, Word).
• Must be able to read, write, and speak English.
• Strong Communication and Customer Service Skills.
• Professional Telephone Etiquette.
• Familiarity with the Greater Fort Wainwright area.

• Must be able to pass pre-employment drug screening and background checks related to the position.