Dispatcher

Northwest Ambulance Critical Care Transport; Everett (WA); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

401k with employer match

Paid time off

Uniforms provided

Job summary

Northwest Ambulance in Everett, WA seeks an experienced Dispatcher to assess calls, plan responses, and coordinate transport and field crews. You will prioritize, communicate with teams, and maintain logs in a fast-paced environment.

The role requires strong communication, organizational, and multitasking skills, with experience in dispatch software and a drug screening prior to employment.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Excellent organizational and time-management skills.
• Experience with dispatching software (Logis or New World) preferred.
• High school diploma or equivalent.
• Medical Terminology coursework or on-the-job experience.
• Drug screening prior to employment.

Responsibilities

• Assess caller information and formulate an action plan.
• Schedule and dispatch medical transports and field crews to locations.
• Evaluate call information to determine units and level of care.
• Convey information to field crews in a fast-paced environment.
• Maintain accurate call logs and patient information.
• Assign priorities based on urgency and importance.
• Communicate with supervisors, field crews and dispatchers to address issues.

Skills

Verbal communication

Written communication

Customer service

Organization

Time management

Analytical thinking

Problem solving

Prioritization

Thrive under pressure

Education

High school diploma or equivalent

Medical Terminology coursework

Tools

Logis

New World

Job description

What we expect from you as a Northwest Ambulance Dispatcher:

• Assessing caller information and formulating an action plan
• Scheduling and dispatching medical transports and field crews to appropriate locations
• Evaluating call information to determine the suitable units and level of care/response
• Effectively conveying information to field crews in a fast-paced environment
• Utilizing telephones, TAC radios, computers, pagers, and text messaging to transmit information
• Communicating with supervisors, field crews, customers, and other dispatchers to address issues, service requests, and payments
• Receiving and documenting relevant information from emergency and non-emergency calls
• Assigning priority to calls based on urgency and importance
• Responding to issues and coordinating with the appropriate department or supervisor for resolution
• Operating and managing a multi-line phone system
• Efficiently operating and managing computer systems, GANTT, and CAD
• Maintaining accurate call logs and patient information
• Familiarity with dispatching procedures and guidelines for field crews
• Awareness of county and state protocols
• Creating daily schedules for field crews
• Monitoring field crew/rig route and status to coordinate and prioritize schedules
• Accepting payments and diligently recording information
• Managing multiple incidents simultaneously
• Assisting other dispatchers as required
• Providing precise information and instructions to callers
• Supporting crews in reporting malfunctioning equipment and implementing plans for replacement or repair
• Performing other assigned duties

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and delegate when necessary
• Ability to thrive in a fast-paced and occasionally stressful environment
• High school diploma or equivalent
• Experience with Logis, New World, or other dispatching software preferred
• Medical Terminology Coursework or on-the-job experience
• This position is a safety conscious position and does require a drug screening prior to employment.

Benefits

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to ensure the well-being and health of our employees.

Regular, non-exempt field employees who are scheduled to work on designated holidays are paid a premium holiday rate of 1.5 times their regular rate for all hours worked on the holiday.

Our commitment to your financial future is reflected in our generous 401k program. We provide employer matching up to 5% of your salary, empowering you to save for long-term goals.

We understand the importance of work-life balance, which is why we provide paid time off at the rate of 2.3 hours per 40 hours worked to help you recharge, spend time with loved ones, and pursue personal interests.

To maintain a professional and consistent appearance across our team, uniforms are provided to all employees, ensuring you always look your best while representing our company.

Wages

Our wage range is $31.50 - $34.49 per hour. Shifts are either 10 or 12 hours long.

Equal Opportunity Employer

Northwest Ambulance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available upon request for candidates with disabilities participating in the application or interview process.