Dispatcher

DO & CO; Des Plaines (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) plan

Healthcare benefits

Daily meals

Job summary

DO & CO group in Des Plaines is seeking a Dispatcher to coordinate airport transportation, manage on-time dispatches, and lead a team of drivers and helpers. You will interface with airline clients and airport authorities, ensuring compliance with security and food-safety standards.

Ideal candidates bring independent work ethic, strong planning, and excellent communication skills, with flexibility for night/ weekend shifts and a focus on exceptional service in a high-demand hospitality

Qualifications

• Requires ability to work both independently and as part of a team.
• Excellent planning and coordination capabilities.
• Strong communication skills and team leadership qualities.
• Detail-oriented with strong customer service focus.
• Problem solver with decisive judgment.
• Hands-on dispatching flights to ensure on-time performance.
• Ability to adjust to shift changes including nights and weekends.

Responsibilities

• Coordinate transportation between production facility, vendors, and the airport.
• Ensure on-time delivery of products, goods and services.
• Schedule and communicate transport activities; monitor aircraft timings.
• Supervise/assist drivers and helpers, manage shifts and documentation.
• Handle calls/information from airline clients and airport staff and relay to departments.
• Adhere to food safety regulations and report issues to management.
• Work long hours on foot and in variable environments.
• Flexibility to work varying shifts, including nights, weekends, holidays.

Skills

Independence & teamwork

Planning & coordination

Team leadership & communication

Customer service focus

Decision making & problem solving

Flight dispatch on time

Transportation department agility

Shift flexibility

Tools

Microsoft Word

Excel

Outlook

Job description

We have an incredible opportunity for a dynamic, energetic, and eager Dispatcher in Des Plaines.

About DO & CO:

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

What we offer:

• Competitive Pay: $50,000 Salary
• Full-time employees are eligible for 401K and healthcare benefits; Medical, Dental & Vision.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.

Responsibilities:

• All airport-related positions require applicants to successfully complete the mandatory airport security clearance process for their assigned location. This includes meeting all TSA and U.S. Customs requirements, as outlined in 49 CFR §1542.209, and obtaining the appropriate airport-issued identification badge (e.g., SIDA, AOA, or equivalent), in accordance with local airport authority regulations.
• Coordinate transportation activities between our main production facility, third party vendors and the Airport.
• Manage on time delivery of products, goods and services.
• Plan, forecast, schedule and communicate transportation activities and monitor all aircraft arrival/departure timings and other operational updates
• Supervise, motivate, and assist a large team of drivers and driver helpers (including schedules and documentation).
• Receive important incoming calls/information from airline clients and the airport and communicate it to respective departments.
• Comply with all food safety and hygiene regulations as stated in the food safety management system handbook. Report problems with the food safety management system to their manager and the hygiene and food safety team
• Ability to work long hours on foot and in environments with varying temperatures.
• Flexibility to work different shifts (including nights, weekends, and holidays) based on business needs.
• Other duties as assigned.

Qualifications:

• Capable to work independently as well as in a team environment
• Requirements necessary to obtain airport ID
• Excellent planning and coordination skills
• Team leader qualities and outstanding communication skills
• Dedication and attention to detail with regards to customer service
• Solution seeker and effective decision maker
• Hands-on in order to make sure all flights are successfully dispatched on time
• The ability to manage quickly to overcome any deficiencies in the transportation department
• Flexibility (different shifts - night, weekends, holidays)

• Minimum of 1 years of work experience in the similar role.
• Proficient computer skills (Particularly Microsoft Word, Excel, Outlook, etc.)

Diversity & Inclusion statement

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.