Dispatcher

RTD; Denver (CO); On-site; USD 65,000 - 93,000; Full time

Job summary

RTD is seeking a Dispatcher to maintain day-to-day bus operations and coordinate communications among bus operators and various departments. This essential role requires effective communication skills, dispatching experience, and an understanding of bus operations policies. Join RTD to contribute to an inclusive workplace focused on delivering excellence in community mobility services.

Qualifications

• Minimum of one year dispatching experience required.
• Proficient in bus operations policies and procedures.
• Ability to work unusual hours and manage time effectively.

Responsibilities

• Responds to emergency situations and coordinates bus operations.
• Maintains records of events in the CAD/AVL system.
• Monitors bus operations to ensure safety and efficiency.

Skills

Effective communication

Sound judgment

Time management

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

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At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

Maintains day-to-day bus operation schedules for RTD and by initiating and responding to radio/phone calls to and from bus operators, street supervisors, private contractors, and maintenance personnel. Directs activities of bus operators while on route. This is a safety sensitive position subject to the rules and regulations of the RTD drug and alcohol policy.

Duties & Responsibilities

ESSENTIAL:

• Responds, with minimal notice, to the changing needs of RTD and private contractor bus operations regarding coverage of operations such as emergency situations, bus replacement and repair, re-routing of buses, delays in service, and detours.
• Coordinates with internal departments and external entities regarding incidents, accidents, emergencies, road conditions, adverse weather, detours, service disruptions, schedule changes, and other emergent issues.
• Accurately records and maintains events and activities in the CAD/AVL system.
• Facilitates communication with bus operators, various command centers, call centers, emergency responders, street operations staff, and other internal/external partners to ensure efficient and reliable bus operations.
• Monitors bus operations via CAD-AVL system to ensure safety, reliability, scheduling and performance of bus operations.
• Coordinates extra service, bus bridges, bus respacing, special events and other projects as assigned. Performs station starter duties as needed.
  
  
  

Other

• All job-related duties as assigned.
  
  
  

Qualifications

• High School diploma or equivalent
• Minimum of one year dispatching experience required, (CAD/AVL preferred) or a minimum of two years large vehicle commercial passenger driving experience in lieu of Dispatching experience. Bus Transportation is highly preferred.
• Proficient in bus operations policies, procedures, fare structure, routes, and schedules.
• The ability to work unusual hours, split shifts, weekend, and holidays. Due to industry demands you may be required to work/cover shift(s), stay late or start early on short notice.
• Proficient with Microsoft Office Suite.
• Ability to communicate effectively, orally and in writing.
• Ability to use sound judgment.
• Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.
  
  
  

Or

• An equivalent combination of education, experience, knowledge, skills, abilities.
  
  
  

Working Environment And Physical Requirements

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations

• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions and fumes or airborne particles. The noise level in the work environment is usually moderate.
  
  
  

Career Map

Based on job performance, experience, education and position availability the next step on the career map for this position may be:

Lead Dispatcher

Pay Range

$65,177.00 - $92,062.25 Annual

RTD is an Equal Opportunity Employer, please see our EEO policy [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf ]

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate’s relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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