Dispatcher

Commonwealth of VA Careers; Culpeper (VA); Presencial; USD 53.000 - 75.000; Jornada completa

Descripción de la vacante

Commonwealth of Virginia agencies are seeking qualified candidates for Dispatcher roles in Culpeper, VA. Trainee positions start at $52,651, with progression to Dispatcher II and a 10% raise upon successful completion of training.

Dispatchers work in essential roles, using CAD/VCIN/NCIC/NLETS systems, and may be hired with varying experience levels. Final compensation will reflect experience and qualifications.

Formación

• Knowledge of operating standard office equipment such as fax and copy machines.
• Skills in operating computers and using Microsoft Office software applications.
• Ability to enter data accurately and efficiently.
• Strong problem solving and customer service abilities.

Responsabilidades

• Candidates with prior dispatching training and experience may be hired as a Dispatcher (Emergency Coordinator II), and the salary offered will be commensurate with experience.
• Candidates with limited experience are hired as a Dispatcher Trainee (Emergency Coordinator I - pay-band 3, $52,651). After satisfactory completion of the Dispatcher Trainee Training Curriculum, employees will progress to a Dispatcher (Emergency Coordinator II - pay-band 4) and will receive a 10% salary increase.
• Experienced candidates who are not placed in a trainee status are not eligible for the 10% salary increase.

Conocimientos

Computer skills

MS Office

Data entry

Problem solving

Customer service

Educación

High school diploma

Descripción del empleo

Title: Dispatcher or Dispatcher Trainee DSP00469, DSP01045, DSP02959

State Role Title: Emergency Coordinator II

Hiring Range: Dispatcher Trainees will start at $52,651. $57,917 to $75,300 for Dispatchers and final compensation will be determined based on experience and qualifications applicable to the position. Placement at the top of the range is not guaranteed.

Pay Band: 3 or 4

Agency: Department of State Police

Location: Culpeper, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: General Public - G

Job Duties

• Candidates with prior dispatching training and experience may be hired as a Dispatcher (Emergency Coordinator II), and the salary offered will be commensurate with experience.
• Candidates with limited experience are hired as a Dispatcher Trainee (Emergency Coordinator I - pay-band 3, $52,651). After satisfactory completion of the Dispatcher Trainee Training Curriculum, employees will progress to a Dispatcher (Emergency Coordinator II - pay-band 4) and will receive a 10% salary increase.
• Experienced candidates who are not placed in a trainee status are not eligible for the 10% salary increase.

About the Position

• Performing work within a specific geographical area by sending and receiving information and by sending emergency assistance or service equipment as required assisting law enforcement personnel or the public.
• Aiding law enforcement personnel, emergency personnel, the public, and the media.
• Operating a variety of equipment.
• Maintaining various logs and records of activities.
• Accessing information through several systems including Computer Aided Dispatch (CAD), Virginia Criminal Information Network (VCIN), National Crime Information Center (NCIC), National Law Enforcement Telecommunications System (NLETS) and other databases.
• May work rotating shifts and is considered essential personnel.

About the Agency

At the Virginia State Police, we are more than just a law enforcement organization - we're a united team of problem-solvers, protectors, and public servants shaping the future of the Commonwealth. Every role here strengthens our mission to preserve life, protect the vulnerable, and enhance safety while upholding civil liberties throughout Virginia.

When you join VSP, your skills create real impact across every community we serve. Our culture is built on being selfless, engaged, and aware, and we succeed through timely, purposeful action; clear communication; personal accountability; and continuous improvement - together.

We prioritize the readiness and well-being of all our people, entrusting decision-making to those closest to the challenge and supporting one another with kind, direct feedback that helps us grow. At VSP, you will find meaningful work, real opportunities for advancement, and a supportive culture grounded in service, purpose, and the belief that we are One Mission. One Team. One VSP.

If you're ready to make a difference and be part of something larger than yourself, your next career starts here.

Minimum Qualifications

Knowledge:

• Knowledge of operating standard office equipment such as fax and copy machines.

Skills:

• Skill in operating computers.
• Skill in using Microsoft Office software applications.
• Skill in data entry.
• Skill in problem solving.
• Skill in customer service.

Abilities:

• Ability to effectively communicate with the public.
• Ability to work in a high pressure, high stress environment.
• Ability to exercise resourcefulness and sound judgement under stress and multitask.
• Ability to manage complaints/compliments, directing to appropriate supervision.
• Ability to enter/record information into automated systems and keep records and logs updated.
• Ability to communicate effectively orally and in writing in English.
• Ability to be flexible, work effectively independently and as a member of a team.
• Ability to work holidays, weekends and rotating shifts.
• Successfully complete required training within six (6) months from hire.
• Must be able to become Virginia Criminal Information Network (VCIN) certified which requires either United States citizenship or a lawful permanent resident of the United States and eligible for naturalization.
• May work rotating shifts and is considered essential personnel.
• Graduation from high school or equivalent.

Additional Considerations

N/A