Dispatcher

Omnitrans; Colton (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Omnitrans in Colton, CA seeks a skilled dispatcher to manage on-time operator dispatch, routing, and communications. You will monitor schedules, adjust assignments for emergencies, and ensure safe, reliable service across the agency. Proficiency with CAD and transit systems is required.

The role requires experience with two-way radios, Trapeze, TransitMaster, and strong problem-solving abilities to support daily operations and performance reporting.

Qualifications

• One or more years experience in the operation of public transit buses or similar transit operation.
• Knowledge of routes, schedules, and operating policies.
• Completion of daily reports, consultations, and logs.

Responsibilities

• Manage on-time dispatching of operators to ensure efficient service delivery.
• Reassign buses and operators for emergencies and high-priority assignments.
• Coordinate and dispatch operator assignments for revenue service, events, and emergencies.

Skills

Dispatching

Public transit operations

Communication skills

Two-way radio operation

Education

CA DMV requirements and safety regulations

Tools

Trapeze

TransitMaster

CAD system

Job description

The Job

* New hires are generally paid at the lower half to mid-point of the salary range.

** Shifts and Divisions are assigned based on seniority **

Ride OMNITRANS to a satisfying career that lets you make a difference in the San Bernardino Valley. Omnitrans, provider of public mass transit for the San Bernardino Valley in Southern California is seeking a highly skilled professional to join our award-winning team. The ideal Candidate hired will be under general direction, performs public transportation scheduling, routing, and dispatching duties; operates a variety of communication equipment, including two-way radio, telephone, computer mobile dispatch terminal and scheduling systems; creates, maintains and monitors driver schedules; responds to requests for service and provides a variety of information to Agency personnel; and serves as immediate reporting authority of Coach Operators.

Examples of Duties

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this position:

• Manage on-time dispatching of operators to ensure efficient delivery of scheduled service.
• Reassigns buses and Coach Operators to cover emergencies and higher priority assignments when required.
• Coordinates and dispatches all bus operator assignments for revenue service, special events, and emergency response; type and number of buses required for dispatch; determines operating status of buses and related equipment and their availability for dispatch.
• Resolves day-to-day operating problems that arise, including, but not limited to, vehicle breakdowns, accidents, and missed or late routes. Makes appropriate decisions regarding restoring or maintaining service, using independent judgment.
• Monitors Coach Operators to identify work performance and compliance with rules, regulations, policies, and procedures; recommends additional training, consultation and/or disciplinary action as it relates to observed performance.
• Monitors and records system performance including timekeeping. Creates, prepares and maintains records and written reports.
• Inputs general payroll information into the Computer Assisted Dispatch (CAD) system and verifies accuracy of data/information.
• Recommends changes in transit schedules and routes as warranted.
• Checks on and communicates with supervisors regarding stops and stations, terminals and line checks, employee performance and may provide to the Field Supervisor to assist with performance evaluations.
• Communicates and reports all incidents and service-related issues to management in a timely and accurate manner.
• Responsible for complying with all departmental work rules, policies, and procedures, as well as DMV and all State and Federal mandates as required.
• Maintains, supports, and promotes a safe work environment while complying with all safety rules, regulations, policies, and procedures to ensure the well-being of Omnitrans customers and employees.
• Drives a bus over an assigned route and on a fixed schedule when necessary; collects fares and drives with due regard to safety and comfort of passengers and the maintenance of time schedules.
• Enforces laws, regulations, agency and departmental policies. Recommends procedural modifications and plans for implementations as it relates to vehicle dispatching and related duties.
• Issues, reviews, and accepts reports, forms, transfers, and equipment.
• Provides vacation and temporary relief as required.
• SUPERVISORY RESPONSIBILITIES Monitors and evaluates work of others. Ensures policies and procedures are followed by all Operators.

The Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

One or more years experience in the operation of public transit buses comparable to those operated by the Agency, or some similar transit operation experience. Knowledge of Agency routes, schedules, and operating policies and regulations regarding operations, manpower, and vehicle dispatch. Computer Aided dispatch experience a plus. Completion of daily reports, consultations, and logs.

Working knowledge of: Routing and vehicle/manpower scheduling techniques; Two-way radio procedures and codes; Accident or incident dispatch response procedures; safety principles, practices, and regulations; Work performance monitoring techniques; Trapeze and Transitmaster systems; CA DMV traffic laws, CA and Federal hours of service regulations, safety standards for operators and coaches; Working with unions and enforcing MOUs.

OTHER SKILLS AND ABILITIES

Dispatch buses and coach operators, reroute and reschedule vehicles and manpower as necessary and in emergencies. Work effectively under stress, field and/or emergency situations. Operate radio equipment and use of ten code system. Receive, transmit, and record information clearly, accurately, and legibly. Establish and maintain effective working relationships with others.

CERTIFICATES, LICENSES, REGISTRATIONS

Possession of or ability to obtain a valid California driver's license (Class A or B) with air brake and passenger endorsements and a valid Medical Examiner's Certificate. A safe driving record is required.

The Selection Process

Candidates will be screened for relevant qualifying experience that consists of an evaluation of education and experience. The most competitively qualified candidates will be invited to participate in the selection process. The selection process may include a combination of written, performance, and oral examinations. All employment offers are contingent upon successful completion of a pre-employment physical exam, including a drug test, and a criminal background investigation, which will include Live Scan fingerprinting.

Omnitrans is an Equal Employment Opportunity Employer