DISPATCHER

Newburgh; City of Newburgh (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

City of Newburgh dispatch center seeks a dedicated professional to handle clerical, administrative and technical duties in handling routine and emergency information and maintaining records. The role supports standard operating procedures of the dispatch center and requires strong computer skills.

Under general supervision, you will monitor phones and radios, dispatch units for emergencies, relay critical information, and maintain logs.

Qualifications

• Graduation from a high school or GED equivalent.
• Working knowledge of computers and electronic data processing; office practices.
• Some skill in operation of listed tools and equipment.
• Ability to effectively meet and deal with the public; communicate clearly.
• Ability to handle stressful situations.

Responsibilities

• Monitors telephones and radio in the dispatch center; gathers information to transmit.
• Dispatches fire and other response vehicles for emergency responses.
• Broadcasts nature, location and time of incident; contacts required personnel.
• Maintains log on radio and telephone communications and equipment.
• Relays information as required; inputs data to forms and reports.
• Maintains dispatch documents and records.
• Operates listed office machines as required.
• Monitors related systems and supports in training new employees.

Skills

Computers & data processing

Public interaction

Stress management

Education

High School Diploma

Tools

Switchboard

Computer

Copy machine

Fax machine

Radio

Job description

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GENERAL PURPOSE

Performs a variety of routine clerical, administrative and technical work in receiving and dispatching routine and emergency information; keeping official records; and assisting in the administration of the standard operating policies and procedures of the dispatch center.

SUPERVISION RECEIVED

Works under general supervision in accordance with established policy.

SUPERVISION EXERCISED:

None

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitors telephones and radio in the dispatch center, answers all incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay.
• Dispatches fire and other response vehicles for emergency responses.
• Broadcasts nature, location and time of incident; contacts all required personnel and other local concerns the event of an emergency situation.
• Insures the presence of reserve units by contacting personnel designated for call back.
• Relays information as required.
• Maintains log on radio and telephone communications, location of personnel and equipment.
• In the event of an emergency situation, maintains on-going contact with the responding personnel and keeps them informed of all incoming pertinent information.
• Keeps track of various information such as traffic lights out, streets closed and fire hydrants out and keeps emergency personnel informed.
• Maintains dispatch center work area and equipment in clean and working condition.
• Operates radios as needed and assists in radio communications; operates base radio as required.
• Operates listed office machines as required.
• Inputs data to standard office and department forms, both manual and automated.
• Makes simple postings to various reports; compiles and tabulates data.
• Maintains dispatch documents and records.

PERIPHERAL DUTIES

• Monitors individuals in holding cells for proper conduct, safety, and medical or other needs when assigned to fire department.
• Assists in training new employees.
• May monitor flood warning system.

MINIMUM QUALIFICATIONS

Graduation from a high school or GED equivalent.

Necessary Knowledge, Skills and Abilities

(A) Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures.

(B) Some skill in operation of the listed tools and equipment.

(C) Ability to effectively meet and deal with the public; ability to communicate effectively verbally and in writing; ability to handle stressful situations.

SPECIAL REQUIREMENTS

No felony convictions.

TOOLS AND EQUIPMENT USED

Communications switchboard, including computer-aided systems; personal computer including word processing software; copy machine; fax machine; radio.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

SELECTION GUIDELINES

Formal application, rating of education and experience; oral interview and reference check; job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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CITY OF NEWBURGH – AN EQUAL OPPORTUNITY EMPLOYER

Justice, Equity, Diversity and Inclusion are core values to the City of Newburgh, where there is a strong commitment to establishing and maintaining an environment free of discrimination. These values are promoted through the daily practice of professionalism, respect, acceptance and understanding. As such, City residents along with women, minorities, individuals with disabilities, members of the LGBTQ community, and veterans are encouraged to apply.