Dispatcher

Metric Systems LLC; Capitol Heights (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Metric Systems LLC in Maryland is seeking a Dispatcher to oversee road service operations, coordinate with Operators, and deliver reliable customer support for our clients.

You will monitor carrier performance, respond to questions about trips, manage emergencies, and adjust daily service to maintain on-time performance, safety, and service quality.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3–5 years' dispatching experience required.
• Excellent verbal, interpersonal and customer service skills.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance, route start times, incidents, and overall performance.
• Provide customer support by responding to questions and concerns regarding trips, no-shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to service-impacting situations.
• Other duties as required.

Skills

Dispatching experience

Customer service

Verbal communication

Problem solving

Flexible shifts

Education

High School Diploma or GED

Tools

Samsara

Job description

Dispatcher

Metric Systems LLC is a direct‑hire employer partner dedicated to helping companies connect with the right talent for their open roles. We are not a staffing agency —instead, we work alongside employers to identify strong candidates, streamline the hiring process, and support both sides through each step. Once hired, you become an employee of the client organization directly, ensuring a seamless transition into your new role and long‑term career alignment.

My client is hiring Dispatchers to oversee road services through direct communication with Operators and to provide customer support to clients. Seeking customer‑service‑oriented professionals who are dedicated to safety.

Responsibilities:

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications:

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Familiarity with Samsara is a strong plus.

Physical Demands:

• 10% of work is accomplished in doors and in air conditioned or well-ventilated facilities.
• 90% of work is accomplished outside in varying temperature, weather, and humidity conditions; most work is performed alone and in remote locations.
• Frequently stands and walks; ability to sit for up to three hours; walk for long distances and on possible sloped ground or slippery and uneven surfaces; normal manual dexterity and eye-hand coordination; ability to lift or handle material weighing up to 50 to 75 lbs. without assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision to normal range; verbal communication.
• Exposure to heavy traffic areas while performing the duties of the job.
• Exposure to considerable amounts of dust, vehicle fumes and noise.
• Exposure to cleaning solutions, oils, and other liquids.
• Must be able to travel for company training, meeting or support missions.

Metric Systems LLC is committed to maintaining an environment where every individual has a fair and equal opportunity to succeed. We welcome and consider all qualified applicants regardless of race , color , religion , sex , sexual orientation , gender identity , national origin , age , disability , genetic information , or any other characteristic protected under federal, state, or local law. We strive to foster an environment built on respect, inclusion, and equal access to opportunities—where diverse perspectives strengthen our team and drive our mission forward