Dispatcher

J.B. Hunt Transport, Inc.; Bolingbrook (IL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

medical benefit

dental benefit

vision benefit

401(k) retirement plan

life insurance

short-term and long-term disability

paid time off

six weeks maternity leave and two paid

six paid holidays

Job summary

J.B. Hunt Transport, Inc. in Bolingbrook, IL is seeking a Dispatcher to manage driver and carrier communications, monitor loads, and resolve issues affecting pickup and delivery times.

The role emphasizes proactive communication, safety, and a professional workplace attitude in a fast-paced environment. The Dispatcher will document detention times, enforce company safety policies, and collaborate with fleet maintenance to keep equipment ready.

Qualifications

• Ability to transmit, receive, and accurately interpret ideas through various mediums.
• Ability to meet or exceed driver needs to provide excellent service.
• Ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Responsibilities

• Dispatch and resolve issues for company drivers, contracted drivers, and carriers.
• Monitor loads and communicate with customers to maintain on-time pickup/delivery.
• Document driver detention time and ensure accurate pay.
• Promote safety culture and enforce DOT/company policies.
• Communicate professionally with drivers via phone and system messages to minimize turnover.
• Coordinate with fleet maintenance teams to ensure vehicle readiness.

Skills

Effective communication

Customer service

Team collaboration

Adaptable to change

Problem solving

Education

GED (Required)

High School (Required)

Job description

Job Title: Dispatcher

Department: Supply Chain

Country: United States of America

State/Province: Illinois

City: Bolingbrook

Full/Part Time: Full time

Job Opening ID: 00650617 Dispatcher (Open)

Job Summary

Under routine supervision, this position is responsible for dispatching and resolving problems for our company drivers, contracted drivers, and/or carriers. This position requires you to have exceptional proactive communication skills with internal and external customers, including promptly resolving issues with pickup and delivery, monitoring check call completion, activity documentation, and overall promoting a professional workplace attitude in a fast-paced environment.

Key Responsibilities

• Monitor loads assigned to drivers, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers; problems normally include truck mechanical problems, traffic or weather issues, or customer-directed shipment changes
• Maintain documentation of driver detention time to ensure accurate, on-time pay
• Maintain the company safety culture to include daily safety messages and monthly driver briefings; help enforce company policies to ensure compliance with DOT and company requirements
• Support other team members as needed
• Communicate in a professional, timely, and effective manner with internal and external drivers via phone calls and system messages; build and maintain a positive attitude to strengthen driver engagement to minimize turnover and improve driver satisfaction and productivity
• Manage company equipment to improve operation efficiency and profitability through coordinating with fleet maintenance teams and previously assigned drivers to ensure vehicle readiness

Minimum Qualifications

High School Diploma/GED with up to 1 year of Transportation, Customer Service, or other relevant experience AND Demonstration of the following skills and abilities through education, certifications, military, or other experiences:

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to meet or exceed driver needs to provide excellent service
• Ability to work with a variety of individuals and groups in a constructive and collaborative manner
• Ability to adapt to a dynamic work environment and shifting priorities and directives

Preferred Qualifications

1-2 years of transportation, customer service, or other relevant experience

Compensation

The expected starting pay range for this position is between $20.05 - $25.05 per hour. This position is not eligible for employment-based sponsorship. Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time:

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

GED (Required), High School (Required)

Work Experience

Customer Service/Account Manager, Transportation/Logistics

Citizenship

Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.

Employment Equity

Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.

Company Culture

Better benefits, clear career paths and a people-first culture, because we are Driven for You. Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career. Why J.B. Hunt? We are a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt Transport. Inc. or Hunt Mexicana S.A. de C.V. are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees. We welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our teams. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role with us could take your career to the next level. J.B. Hunt is proud to serve individuals of all abilities.

Application Assistance

If you need assistance completing your application, please contact us at [e-mail].