Dispatcher

Central Plumbing Co.; Baton Rouge (LA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Employer Match

Paid Time Off (PTO)

Paid Holidays

Job summary

Central Plumbing Co. in Baton Rouge, LA, seeks a Dispatcher to coordinate daily plumbing service operations and schedule technicians. You will ensure clear communication between customers, field staff, and leadership while thriving in a fast-paced environment.

The role emphasizes organization, accuracy, and accountability, with collaboration across office and field teams to maintain smooth daily operations and high customer satisfaction.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of dispatching, scheduling, customer service, or administrative support experience.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Coordinate daily schedules for plumbing service technicians.
• Dispatch based on availability, location, and priority.
• Answer inbound calls and schedule service appointments.

Skills

Communication

Organization

Problem-solving

Multitasking

Time management

Education

High school diploma or GED

Tools

ServiceTitan

Scheduling software

Job description

Central Plumbing is seeking a Dispatcher to join our team in Baton Rouge, Louisiana. This role is responsible for coordinating daily service operations, scheduling technicians, managing incoming customer requests, and ensuring efficient communication between customers, field technicians, and leadership. The ideal candidate will be organized, customer-focused, detail-oriented, and thrive in a fast-paced environment. This position plays an important role in supporting operational success, delivering exceptional service, and contributing to company goals through strong communication, accountability, and teamwork.

Responsibilities

• Manage and coordinate daily schedules for plumbing service technicians.
• Dispatch technicians to service calls based on availability, location, skill set, and priority.
• Answer inbound customer calls and schedule service appointments.
• Communicate appointment updates, delays, and technician arrival windows to customers.
• Monitor technician progress throughout the day and adjust schedules as necessary to maximize efficiency.
• Coordinate emergency service requests and same-day appointments.
• Maintain accurate job information and customer records within Service Titan.
• Assist with membership scheduling, follow-up appointments, and warranty work.
• Collaborate with technicians, managers, and office staff to ensure smooth daily operations.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of experience in dispatching, scheduling, customer service, call center operations, or administrative support.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Proficiency with Microsoft Office and computer-based scheduling systems.

Required Skills

• Strong attention to detail and follow-through.
• Ability to work independently and collaboratively.
• Strong customer service and communication skills.
• Ability to prioritize competing demands and meet deadlines.
• Professionalism and sound decision-making skills.
• Ability to remain calm and effective during high-volume periods and schedule changes.
• Strong time management and multitasking abilities.

Preferred Skills

• Experience in plumbing, HVAC, home services, construction, or multi-location operations.
• Experience with ServiceTitan or similar dispatching software.
• Bilingual abilities are a plus.

Pay range and compensation package

• Medical, Dental, and Vision Insurance
• 401(k) with Employer Match
• Paid Time Off (PTO)
• Paid Holidays

Equal Opportunity Statement

At Central Plumbing, we are committed to investing in our employees and creating opportunities for growth and success. We foster a culture built on accountability, teamwork, customer service, and continuous improvement. As a Dispatcher, you will play a key role in supporting our technicians, serving our customers, and helping drive the success of our growing organization.