Dispatcher

FIRST MANAGEMENT SERVICES LLC; Abington (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

CDL may be considered for higher pay

Training and advancement opportunities

Safety-focused environment

Team-oriented culture

Long-term stability

Job summary

First Student is hiring a Dispatcher in Weymouth/Abington, MA. The role runs Monday through Friday, 6:00 a.m. to 5:00 p.m., with about 55 hours weekly.

The dispatcher coordinates daily bus operations, ensures routes are covered, and supports drivers and monitors to keep service on time for Weymouth, Holbrook, Rockland and local private schools. Starting pay is $24.00–$26.00 per hour. CDL may be considered for higher pay.

Qualifications

• High school diploma or equivalent required.
• Experience in dispatch, transportation, logistics, customer service, or terminal operations preferred.
• DOT drug testing and safety requirements may apply.

Responsibilities

• Oversee daily routes, schedules, and bus assignments.
• Coordinate driver and monitor coverage.
• Monitor route performance and respond to delays or disruptions.
• Communicate route changes and updates to drivers and leadership.
• Maintain dispatch logs and operational documentation.
• Assist with clerical duties and scheduling concerns.

Skills

Communication skills

Customer service

Calm under pressure

Multitasking

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Computer literacy (email, MS Office, spreadsheets)

Job description

Now Hiring a Dispatcher in Weymouth/Abington, MA Pay: $24.00-$26.00 per hour Schedule: Monday-Friday, 6:00 a.m.-5:00 p.m. Hours: Approximately 55 hours per week At First Student, our Dispatchers reflect our commitment to safety, reliable service, and excellent customer care. The Dispatcher coordinates daily bus operations, ensures routes are covered and running on time, and provides frontline support to drivers and monitors. This position supports transportation operations serving Weymouth, Holbrook, and Rockland Public Schools, along with several private schools throughout the area.

What We Offer

• Competitive pay of $24.00-$26.00 per hour
• Candidates who already hold a CDL may be considered toward the higher end of the pay range
• Consistent Monday-Friday schedule
• Approximately 55 hours per week
• Training and career advancement opportunities
• A safety-focused and team-oriented work environment
• Long-term stability with North America’s leading student transportation provider

Dispatcher Responsibilities

• Oversee daily routes, schedules, and bus assignments
• Coordinate driver and monitor coverage
• Monitor route performance and respond to delays or service disruptions
• Communicate route changes and operational updates to drivers and location leadership
• Handle heavy telephone and radio traffic throughout the day
• Receive and address scheduling concerns and driver questions
• Serve as a primary communication contact for school districts and private-school customers
• Counsel and coach drivers and monitors on operational expectations
• Help resolve student pick-up and drop-off concerns
• Maintain accurate dispatch logs, route records, and operational documentation
• Assist with charter reservations, billing, driver payroll, or other administrative responsibilities as needed
• Perform backup driving or miscellaneous clerical duties when qualified and needed
• Assist with the supervision of daily transportation operations
• Complete special projects and other assignments as requested

Dispatcher Qualifications

• High school diploma or equivalent
• Previous dispatch, transportation, logistics, customer service, or terminal-operations experience preferred
• CDL preferred but not required
• Basic knowledge of radio dispatch equipment
• Strong communication and customer-service skills
• Ability to remain calm and professional in a fast-paced environment
• Ability to manage multiple priorities and respond quickly when service needs change
• Strong organizational and problem-solving skills
• Computer literacy, including email, Microsoft Office, spreadsheets, and related systems
• Dependable attendance and punctuality
• Ability to work the full Monday-Friday, 6:00 a.m.-5:00 p.m. schedule
• Subject to DOT drug testing and physical requirements when performing safety-sensitive duties.
• DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Join Our Team

This is an opportunity to play an important role in keeping daily transportation safe, organized, and reliable for the students and schools we serve.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First Student is an equal opportunity employer

First Student is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. First Student is committed to maintaining a drug-free workplace and an inclusive culture that supports the growth of all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

MISSION

Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential.

FOCUS ON SAFETY

Safety is at the heart of everything we do

CARE FOR OUR STUDENTS

Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure

SURPASS CUSTOMER EXPECTATIONS

Go the extra mile to deliver an extraordinary experience for our customers and communities

FOSTER TEAMWORK

Work together, act with integrity, respect each other, champion diversity and inclusion

SET THE HIGHEST STANDARDS

Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence

First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.