Dispatch Transportation Supervisor

DB Schenker Arkas Nakliyat ve Ticaret; Clarksville (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading logistics company seeks a Supervisor for Marine Drayage to oversee shipment coordination and compliance. Responsible for team supervision, pricing negotiations, and ensuring operational efficiency, this role is vital to maintaining service quality and meeting customer expectations. Join a dynamic team and contribute to global logistics.

Benefits

Medical plans covering preventive care

Optional vision and dental coverage

Pre-tax 401(k) plan with company match

Paid holidays including New Year’s and Thanksgiving

Qualifications

• 3-5 years experience in logistics and customer service.
• Understanding of ocean export/import operations and budgeting.
• Experience with carrier deliveries and terminal port requirements.

Responsibilities

• Supervise a team handling marine drayage container movements.
• Ensure timely pick-ups and deliveries while meeting KPI requirements.
• Negotiate pricing with third-party draymen.

Skills

Logistics

Customer Service

Negotiation

Communication

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

This role is responsible for supervising a team that coordinates shipments according to customer instructions (SOPs) and ensures compliance with DOT regulations and established internal policies and guidelines. The supervisor will oversee the hiring of third-party marine draymen, negotiate pricing, and execute pick-ups and deliveries. Additionally, they will supervise the team in receiving and processing work orders from the US operations team to ensure dispatch within KPIs. The role acts as a point of contact for internal teams and escalations, and supports the implementation and supervision of colleagues responsible for chassis operations. The supervisor also handles carrier rate disputes as needed, collaborates with the team to resolve complex transportation issues, and ensures compliance and efficiency across operations.

Tasks & Responsibilities:

1. Supervise a team handling marine drayage container movements, providing education and advice on technical and non-technical tasks, compliance requirements, and processes.
2. Oversee dispatch to third-party draymen for U.S. international shipment pick-ups and deliveries using internal TMS systems.
3. Assist in selling and executing ocean marine drayage services for FCL movements.
4. Investigate service failures and establish responsibilities and accountabilities.
5. Ensure timely pick-ups/deliveries and that internal system and KPI requirements are met.
6. Streamline transportation communications between internal and external customers.
7. Prioritize time-sensitive cargo and monitor TMS to ensure daily operations meet KPIs.
8. Negotiate pricing with third-party draymen to maximize profits.
9. Maintain constant communication within the team to ensure efficient carrier use and respond to inquiries.
10. Ensure proper reporting, carrier invoicing, and system updates are conducted accurately and timely.
11. Maintain and update carrier database regarding providers, rates, and expiration dates.
12. Assist with ocean product goals to minimize cost exposure and eliminate risks.
13. Ensure compliance with DOT regulations and internal policies.
14. Perform other duties as assigned.

Role-specific Skills:

• Bachelor’s degree preferred.
• 3-5 years experience in logistics and customer service.
• Proficiency in Microsoft Office Suite.
• Knowledge of import/export transload operations.
• Understanding of ocean export/import operations and budgeting.
• Experience with carrier deliveries, recovery processes, and terminal port/CY requirements.

Benefits:

• Medical plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Optional vision coverage for eye exams, frames, and contact lenses.
• Optional dental coverage for preventive, major, and basic services.
• Pre-tax 401(k) plan with company match.
• Direct deposit for all employees.
• Six major holidays paid annually, including New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Join DB Schenker and be part of a global logistics network that connects the world. We value diversity and individual backgrounds, perspectives, and skills. Together, we are Here to move.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity