Dispatch Support - White Glove Delivery (On Site)

EVA LOGISTICS INC.; West Carteret (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

EVA LOGISTICS INC. is seeking a Dispatch Support Coordinator to ensure successful daily furniture delivery operations. The role involves monitoring delivery teams in the field, ensuring compliance with company procedures, and serving as a primary contact for customer delivery updates.

The ideal candidate should possess strong communication skills and 2+ years of experience in logistics or customer service. If you thrive in a fast-paced environment and are highly organized, we encourage you to apply.

Qualifications

• 2+ years of experience in logistics, dispatching, or customer service.
• Ability to thrive in a fast-paced logistics environment.
• Knowledge of routing and dispatch systems.

Responsibilities

• Monitor delivery teams in the field for on-time performance.
• Ensure compliance with company Standard Operating Procedures (SOPs).
• Provide warehouse support including receiving and staging furniture.

Skills

Strong communication skills

Problem-solving skills

Ability to multitask

Customer service experience

Logistics experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Dispatch/logistics software

Job description

Position Summary

The Dispatch Support Coordinator plays a critical role in ensuring successful daily furniture delivery operations. This position supports dispatch by monitoring delivery teams in the field, ensuring compliance with company Standard Operating Procedures (SOPs), maintaining on-time performance, and serving as a primary point of contact for customers regarding delivery updates, questions, and issue resolution.

In addition to dispatch responsibilities, this role provides warehouse support including receiving, inspecting, unboxing, staging, and preparing furniture for delivery. The ideal candidate is highly organized, customer-focused, and able to thrive in a fast-paced logistics environment.

Qualifications

Required

• High school diploma or equivalent.
• 2+ years of experience in logistics, dispatching, transportation, warehouse operations, or customer service.
• Strong communication and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office and dispatch/logistics software.
• Ability to work independently and as part of a team.

Preferred

• Experience in furniture delivery, final-mile logistics, or home delivery operations.
• Experience handling customer escalations and service recovery.
• Knowledge of routing and dispatch systems.
• Bilingual.

Physical Requirements

• Ability to stand, walk, bend, and lift up to 50 pounds.
• Ability to work in a warehouse environment with varying temperatures.Ability to safely handle furniture and cartons during staging and inspection processes.

Key Performance Indicators (KPIs)

• On-time delivery performance.
• Customer satisfaction scores.
• Delivery exception resolution time.
• SOP compliance rate.
• Damage claim reduction.
• Delivery team productivity.
• Warehouse accuracy and staging readiness.