Dispatch Supervisor: Logistics & Driver Lead

United Scrap Metal Inc; False Pass (AK); On-site; USD 42,000 - 70,000; Full time

Job summary

United Scrap Metal Inc in Alaska seeks a Dispatcher to maintain customer service and scale operations of the Transportation Department; reports to the Transportation Manager and supervises Drivers.

Responsibilities include handling customer requests, coordinating with Sales, weighing material, processing dispatch paperwork, and ensuring accurate driver logs; a pre-employment check and flexible scheduling may apply.

Qualifications

• High school diploma or GED; college education a plus.
• 2 years of direct customer service
• Strong math and calculation skills
• Excellent English communication; bilingual Spanish a plus
• Proficient with computer and data entry

Responsibilities

• Executes customer service requests and routes other calls accordingly
• Effectively handles all customer requests and complaints and reports them to the Transportation Manager
• Follows up on outstanding issues with the customers, the Sales Team and the Transportation Manager
• Weighs all material entering and leaving the facility
• Manages scale operations
• Answers all inbound calls
• Processes all daily dispatch paperwork
• Performs all scale operations – inbound and outbound
• Creates receivers and shippers in the data base and generates paperwork
• Closes out daily dispatch paperwork
• Makes sure driver logs and reports are maintained
• Tests and maintains the radiation detection system and log book
• Facilitates internal communication with his Manager and peers
• Must demonstrate competency in all aspects of the job and company objectives
• Demonstrates understanding of company policies, rules and trainings
• Other duties as assigned

Skills

Customer service

Math skills

Communication

Teamwork

Data entry

Education

High School or GED

Tools

Data entry software

Job description

United Scrap Metal Inc in Alaska seeks a Dispatcher to maintain customer service and scale operations of the Transportation Department; reports to the Transportation Manager and supervises Drivers.

Responsibilities include handling customer requests, coordinating with Sales, weighing material, processing dispatch paperwork, and ensuring accurate driver logs; a pre-employment check and flexible scheduling may apply.