Dispatch Supervisor

WestRock Company; South Brunswick (NJ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Training opportunities

Competitive salary

Global company

Job summary

Smurfit Westrock Packaging Solutions in New Jersey is seeking a Dispatch Supervisor to coordinate the safe and efficient movement of freight, supervise drivers, and plan operations to meet customer demands. You will ensure compliance with ISO procedures, maintain driver logs, and stay aligned with DOT Hours of Service requirements.

The role requires leading dispatch activities, monitoring loads, and communicating with Customer Service and warehouse teams to resolve issues and keep schedules on

Qualifications

• Minimum of 3 years of experience in a leadership, dispatch, transportation, or supervisory role.
• Experience scheduling, planning, and directing activities of CDL drivers.
• Working knowledge of DOT regulations and Hours of Service requirements.
• Proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint).

Responsibilities

• Dispatch all outbound and inbound loads to ensure customer service and delivery requirements are met.
• Coordinate and communicate daily routing, scheduling, and operational changes with drivers and internal departments.
• Ensure all ISO procedures are followed for dispatching, loading, and unloading activities.
• Follow up on all Xata Net requests and ensure driver logs are accurate, complete, and compliant.
• Maintain a thorough understanding of DOT regulations and Hours of Service requirements to ensure compliant load scheduling.
• Proactively identify and resolve transportation, delivery, and driver-related issues before they impact service.
• Establish contingency plans and respond effectively to operational disruptions.
• Monitor delivery performance and follow through on customer, driver, and internal department requests to completion.
• Communicate effectively with Customer Service, warehouse operations, drivers, and management regarding delivery status, delays, PODs, and customer concerns.
• Supervise transportation personnel and warehouse staff involved in loading activities to ensure trailers are loaded accurately and on time.
• Ensure all outbound loads depart according to schedule and customer requirements.
• Maintain a clean, safe, and organized dock and transportation work area.
• Assist in U-Haul production as needed.
• Restock and assist with warehouse operations when required.
• Other duties as assigned.

Skills

Leadership

Scheduling

DOT regulations knowledge

Microsoft Office

Education

High School Diploma

Associate's or Bachelor's Degree in related field

Tools

Microsoft Office

Job description

The Opportunity

The Dispatch Supervisor coordinates the safe and efficient movement of freight to meet customer demands through effective dispatching, driver supervision, operational planning, communication, and issue resolution. This role is responsible for ensuring transportation operations run smoothly while maintaining a high level of service for both internal and external customers.

How you will impact Smurfit Westrock Packaging Solutions:

• Dispatch all outbound and inbound loads to ensure customer service and delivery requirements are met.
• Coordinate and communicate daily routing, scheduling, and operational changes with drivers and internal departments.
• Ensure all ISO procedures are followed for dispatching, loading, and unloading activities.
• Follow up on all Xata Net requests and ensure driver logs are accurate, complete, and compliant.
• Maintain a thorough understanding of DOT regulations and Hours of Service requirements to ensure compliant load scheduling.
• Proactively identify and resolve transportation, delivery, and driver-related issues before they impact service.
• Establish contingency plans and respond effectively to operational disruptions.
• Monitor delivery performance and follow through on customer, driver, and internal department requests to completion.
• Communicate effectively with Customer Service, warehouse operations, drivers, and management regarding delivery status, delays, PODs, and customer concerns.
• Supervise transportation personnel and warehouse staff involved in loading activities to ensure trailers are loaded accurately and on time.
• Ensure all outbound loads depart according to schedule and customer requirements.
• Maintain a clean, safe, and organized dock and transportation work area.
• Assist in U-Haul production as needed.
• Restock and assist with warehouse operations when required.
• Other duties as assigned.

What you need to succeed:

• High School Diploma or equivalent
• Associate's or Bachelor's Degree in Business Management, Logistics, Supply Chain, Transportation, or related field preferred
• Minimum of 3 years of experience in a leadership, dispatch, transportation, or supervisory role.
• Prior experience scheduling, planning, and directing activities of CDL drivers.
• Working knowledge of DOT regulations and Hours of Service requirements.
• Proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint).

What we offer:

• Corporate culture based on integrity, respect, accountability and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.