Dispatch Supervisor

Second Harvest Food Bank of Middle Tennessee; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading nonprofit organization in Nashville seeks a Dispatch Supervisor to manage transportation operations. This role involves coordinating delivery schedules, ensuring safety compliance, and overseeing a team. Join a mission-driven organization focused on fighting food insecurity in the community.

Benefits

Medical, dental, and vision coverage

403(b) retirement plan with employer match

34+ accrued time off

Disability and life insurance

Pet insurance

Qualifications

• 3+ years of experience in logistics, supply chain, or related field.
• Must have a current CDL-A driver's license.

Responsibilities

• Oversees delivery schedules and manages driver routes.
• Ensures compliance with safety and DOT regulations.
• Trains drivers on food safety compliance.

Skills

Management

Communication

Organization

Education

Bachelor's degree in Business, Supply Chain, Logistics

Tools

GPS tracking

Trimble routing software

Job description

Join to apply for the Dispatch Supervisor role at Second Harvest Food Bank of Middle Tennessee

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Join to apply for the Dispatch Supervisor role at Second Harvest Food Bank of Middle Tennessee

We are hiring for a full-time Dispatch Supervisor to join the Transportation department at Second Harvest Food Bank of Middle Tennessee.

Who we are: For nearly 50 years, Second Harvest Food Bank of Middle Tennessee has dedicated itself to nourishing and empowering their neighbors so they can thrive. As a 501(c)(3) nonprofit, Second Harvest implements sustainable solutions to food insecurity through a strategically selected network of more than 600 partners across 46 counties in Middle and West Tennessee. Our partners include food pantries, congregate meal sites, shelters, childcare facilities, senior centers, group homes, and youth enrichment programs. For more information about Second Harvest Food Bank of Middle Tennessee, its mission, and programs, please visit secondharvestmidtn.org.

What you’ll do: The Dispatch Supervisor is responsible for ensuring that transportation operates smoothly and efficiently. The Dispatch Supervisor oversees tasks that range from coordinating delivery schedules to managing driver pick up routes and ensuring compliance of various safety and DOT regulations. The Dispatch Supervisor must be detail-oriented with strong management skills, excellent communication skills, and have a depth of experience in the transportation industry. A successful Dispatch Supervisor is extremely organized, enjoys working in a fast-paced, dynamic communicative environment, and is a team player. This position supports and fosters our deep commitment to diversity and inclusion, which is the foundation for creating a culture of belonging for all personnel.

Key Responsibilities:

• Collaborates with food sourcing, warehouse, donors when directing drivers to ensure effective execution of grocery rescue and donation pick-ups to maximize food resources for the organization.
• Utilizing transportation software and scheduling for optimization and ongoing improvement for routing.
• Collaborates with community impact team, agency partners and operations team when directing drivers throughout the delivery process.
• Collaborates with inventory control, volunteer engagement, Project Preserve and others to facilitate effective and efficient inventory transfers and shuttles between food bank sites.
• Ensures adherence to and execution of established food bank safety policies and procedures, OSHA, Fleet Safety DOT Program, ensuring the number one priority is safety when operating any equipment at SHFB.
• Establishes and executes independently incident management process as required by transportation group (i.e. intendent reporting, towing, HAZMAT response, etc.).
• Conducts ride-a-longs with all drivers, coaching on efficiencies and safety compliance. Collaborates with Director of Transportation on findings.
• Collaborates with the Fleet Maintenance Coordinator and Transportation Specialist to achieve DOT maintenance and document compliance on all equipment at SHFB.
• Partners with transportation specialist and others within the organization to effectively gather and report transportation related performance and cost data
• Manages departmental KPIs to ensure on-time delivery and performance goals are met.
• Communicates insights and opportunities to Director of Transportation.
• Partners with Fleet Maintenance Coordinator and strategic maintenance suppliers on Second Harvest’s commercial equipment and passengers’ vehicles.
• May be asked to shuttle equipment to vendor or driver if applicable.
• Trains drivers to ensure food safety compliance.
  
  
  

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: Yes, directly supervises a team of non-CDL, CDL-C/B and transportation coordinator and support staff.

Reports to: Director, Transportation

When & Where:

SCHEDULE

• Monday – Friday, 5:00 am – 1:00 pm.
• Occasional evenings and/ or weekends may be required for meetings or special events.
• Occasional duties may be necessary to respond to issues, outside of normal working hours (e.g., disaster response, community events, etc).
  
  
  

TRAVEL

• Occasional daytime travel needed, up to 50% of work week within the local service area.
• Current CDL-A driver’s license with copy of current auto insurance and acceptable Motor Vehicle Record (MVR) results needed.
  
  
  

Essential business/first responder:

As a social services organization, we strive to be available for our clients, donors, and fellow staff members to work toward our mission to provide food to people facing hunger and work to advance hunger solutions. WorkFlex may be considered as a benefit to eligible positions.

In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential business service and emergency responder. All employees may have to perform regular or emergent duties on-site. Employee safety will be balanced with business and community necessity. Some positions are more likely to be required on-site than others. This position is considered part of the essential crew and is required to be on-site or off-site performing essential duties. Therefore, this position is not eligible for Remote or telecommuting portion of WorkFlex.

Is this you?

Education: Bachelor's degree in Business, Supply Chain, Logistics, or related field preferred.

Experience: 3+ years of related experience and/or training preferred.

Skills & Capabilities:

• Licensed Class A CDL required.
• A minimum of 3 years' experience as Class A CDL Driver.
• A minimum of 3 years' experience in logistics, supply chain, business, or related field.
• 5+ years of related experience and/ or management training required. Experience with
• GPS tracking and Trimble routing software preferred.
  
  
  

What Second Harvest has to offer:

• Work with a purpose: As one of Middle Tennessee’s largest nonprofits, our local hunger relief work is uniquely rewarding, hands on and solutions oriented. Our mission is to nourish and empower people so they can thrive. A career with Second Harvest ensures that you not only earn a paycheck but also help your local community through meaningful work.
• Award winning workplace: We are a best-in-class workplace because we are passionate and people focused, so that our community can count on us for our critical work. We are among The Tennessean’s Top Workplaces based solely on employee feedback.
• Compensation & Benefits: Second Harvest is proud to offer rich and affordable total compensation packages. Total compensation for full-time employment includes many benefits, in addition to base pay. The paid days off policies include 34+ accrued time off. Benefits offered include medical, dental and vision (employee-only coverage paid 100% by employer). Additional available benefits include a 403(b)-retirement plan (up to 3% match, 5% base), disability insurance (short and long-term), life insurance as well as pet insurance.
• Equal Employment Opportunity: Second Harvest Food Bank of Middle Tennessee provides equal employment opportunity to all applicants and employees based on merit, qualifications, and abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other legally protected status. We believe that inclusion and belonging strengthen our team, drive innovation, and enhance our ability to serve our community.
  
  
  

Think this sounds like a role and workplace where you would thrive? Apply now!

You can express interest in joining our team, in any of the following ways:

• Online: employment application on our website: secondharvestmidtn.org/job-opportunities. Resume and cover letter can be uploaded with applications on the website as well.
• In person: applications can be completed by visiting us on-site at any of our distribution centers, locations can be found on our website: secondharvestmidtn.org/contact.
  
  
  

Thanks for your interest in working for Second Harvest Food Bank of Middle Tennessee - we love it here and think you will too!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Non-profit Organizations

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