Dispatch Supervisor

Reworld Projects, LLC; Detroit (MI); On-site; USD 76,000 - 101,100; Full time

Benefits offered by this job

Medical

Dental plans

Vision coverage

401(k) plan

Paid time off

Paid holidays

Early access to benefits

Educational assistance

Job summary

Reworld is seeking a dedicated Dispatcher to lead transportation operations and oversee a team of Truck Drivers in a fast-paced environment. Reporting to the Area Transportation Manager, you will coordinate daily schedules and communicate with clients, drivers, and maintenance staff.

The ideal candidate has 2+ years in supervision within supply chain or logistics, a strong grasp of routing, scheduling, and carrier management, and familiarity with DOT regulations.

Qualifications

• H.S. diploma/GED required.
• Two (2) years or more managing, leading and developing direct reports.
• Two (2) years or more relevant experience in supply chain, logistics, warehouse or industry-related field.
• Strong understanding of transportation logistics, including routing, scheduling, and carrier management.
• Experience in Environmental / Industrial waste hauling is preferred.
• Proficient understanding of DOT regulations, and Hours of Service Regulations.

Responsibilities

• Oversee the coordination of the daily scheduling of trucks and drivers, ensuring timely and efficient transportation of materials.
• Maintain high-volume communication with clients, drivers, and mechanics regarding delays, changes, cancellations, re-routing, and equipment repairs.
• Monitor driver’s daily logs and hours of service.
• Coordinate with mechanics and third-party vendors to schedule preventative maintenance, repairs, and annual DOT inspections.
• Maintain a fleet of commercial tractors and trailers at a high standard to meet or exceed CSA score improvements and reduce DOT violations.
• Maintain driver qualification files.
• Serve as the primary point of contact for sales personnel and customers regarding transportation needs and inquiries.
• Manage transportation providers for pick-up and receiving facilities, ensuring reliable service and adherence to company standards.
• Monitor shipments and communicate status updates to relevant stakeholders, including customers and internal teams.
• Proactively identify and address any transportation-related problems, collaborating with drivers and the management team to find effective solutions.
• Maintain prompt and efficient customer relations, addressing concerns and ensuring customer needs are met.
• Conduct interviews with potential drivers and participate in driver recruiting efforts to maintain an adequate workforce.
• Communicate regularly with team members to provide updates, address issues, and ensure alignment with goals and priorities.
• Oversee driver payroll processes.
• Collaborate with the administrative team on billing and other administrative tasks related to transportation operations.
• Manage a team by providing guidance, training, and performance reviews to maintain positive employee relations at the facility.
• Track key performance indicators (KPIs) related to transportation operations, analyzing data and preparing regular reports for leadership.
• Complete additional assigned duties.

Skills

Problem-Solving

Communication

Team leadership

Time management

Analytical skills

Computer skills

Education

High School Diploma/GED

Tools

Ipass/EZpass

Job description

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.

About the role

Reword is seeking a dedicated and experienced Dispatcher to lead and coordinate transportation operations effectively. This position will provide leadership to a team of Truck Drivers and regularly interface with all team members in a fast-paced environment. Reporting to the Area Transportation Manager, the Dispatcher will work closely with various stakeholders, including the Health & Safety Manager, Compliance Manager, Maintenance, and other Facility Management personnel.

Key Responsibilities

• Oversee the coordination of the daily scheduling of trucks and drivers, ensuring timely and efficient transportation of materials.
• Maintain high-volume communication with clients, drivers, and mechanics regarding delays, changes, cancellations, re-routing, and equipment repairs.
• Performs technical and timely duties to upkeep DOT permitting, equipment registrations, open road tolling account management (Ipass/EZpass).
• Monitor driver’s daily logs and hours of service.
• Coordinate with mechanics and third-party vendors to schedule preventative maintenance, repairs, and annual DOT inspections.
• Maintain a fleet of commercial tractors and trailers at a high standard to meet or exceed CSA score improvements and reduce DOT violations.
• Maintain driver qualification files.
• Serve as the primary point of contact for sales personnel and customers regarding transportation needs and inquiries.
• Manage transportation providers for pick-up and receiving facilities, ensuring reliable service and adherence to company standards.
• Monitor shipments and communicate status updates to relevant stakeholders, including customers and internal teams.
• Proactively identify and address any transportation-related problems, collaborating with drivers and the management team to find effective solutions.
• Maintain prompt and efficient customer relations, addressing concerns and ensuring customer needs are met.
• Conduct interviews with potential drivers and participate in driver recruiting efforts to maintain an adequate workforce.
• Communicate regularly with team members to provide updates, address issues, and ensure alignment with goals and priorities.
• Oversee driver payroll processes.
• Collaborate with the administrative team on billing and other administrative tasks related to transportation operations.
• Manage a team by providing guidance, training, and performance reviews to maintain positive employee relations at the facility.
• Track key performance indicators (KPIs) related to transportation operations, analyzing data and preparing regular reports for leadership.
• Complete additional assigned duties.

Skills and Abilities

• Excellent Problem-Solving Skills: Demonstrated ability to analyze complex situations, identify key issues, and develop effective solutions to challenges.
• Excellent Oral and Written Communication Skills: Proficient in conveying ideas clearly and effectively through verbal and written communication. Capable of articulating strategies, instructions, and feedback with clarity and professionalism.
• Ability to Establish and Maintain Professional Relationships: Skilled in building and nurturing relationships across all levels of the organization, including peers, work groups, customers, and supervisors. Capable of fostering a collaborative and inclusive work environment.
• Strong Teamwork Skills: Able to work effectively both independently and collaboratively as a member of a team. Comfortable contributing ideas, sharing responsibilities, and supporting colleagues to achieve collective objectives.
• Adaptability and Self-Drive: Flexible and adaptable to changes in priorities and a fast-paced environment. Motivated to excel and continuously improve performance through self-motivation and initiative.
• Strong Organization, Analytical, and Computer Skills: Proficient in organizing tasks, data, and information efficiently. Skilled in analyzing data to derive insights and inform decision-making. Comfortable with utilizing computer software and systems to streamline processes and enhance productivity.
• Ability to Create and Develop an Inclusive and Engaged Work Environment: Committed to fostering a culture of diversity, equity, and inclusion within the workplace. Capable of creating an environment where all employees feel valued, respected, and empowered to contribute their best.
• Multitasking and Time Management: Skilled at managing multiple tasks and priorities simultaneously. Highly organized with excellent time management skills to prioritize tasks and meet deadlines effectively.
• Detail-Oriented with Strong Follow-Up Practices: Meticulous attention to detail in all aspects of work. Capable of following up on tasks, commitments, and action items to ensure thorough completion and accountability.

Requirements

• H.S. diploma/GED required.
• Two (2) years or more managing, leading and developing direct reports required.
• Two (2) years or more relevant experience in supply chain, logistics, warehouse or industry-related field required.
• Strong understanding of transportation logistics, including routing, scheduling, and carrier management.
• Excellent communication and interpersonal skills, with the ability to timely interact effectively with drivers, customers, and internal stakeholders in a professional manner.
• Experience in Environmental / Industrial waste hauling is preferred.
• Proficient understanding of DOT regulations, and Hours of Service Regulations.
• In addition to salary, this role is eligible for benefits.
• All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.
• Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Pay Transparency

Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld’s reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable). Pay ranges are reviewed from time to time and may be modified in the future. The pay range for the primary location of this position is: $76,000.00 - $101,100.00 USD per annum.

Benefits

• medical
• prescription drug
• vision
• dental plans
• 401(k) plan
• paid parental leave
• paid time off
• paid holidays
• medical
• prescription drugs
• dental
• vision coverage
• FSA
• HSA
• short- and long-term disability benefits
• Company-paid life and AD&D insurance
• EAP
• paid parental leave
• educational assistance

Regular full-time employees based in the USA have access to comprehensive medical, prescription drugs, dental, and vision coverage, FSA, HSA, short- and long-term disability benefits.

Our 401(k) plan is industry-leading, with an up to 7% company match.

Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Afflu …

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Attention Staffing Agencies & Search Firms

Reworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.

Reworld™, formerly known as Covanta, is a leader in sustainable waste solutions and is dedicated to transforming waste into valuable resources through innovative technologies. With a comprehensive portfolio of solutions designed to address the most complex challenges of waste management, Reworld™ is committed to achieving carbon-negative outcomes and supporting partners on their sustainability journey. Others see waste. We see potential. Led by the promise of what’s possible, we partner with businesses and communities to reimagine what waste can do. Together, we transform refuse into a resource, steadfast in our determination to go beyond net zero, for the good of our people, our communities, and the planet we all depend on. Rooted in communities, with support across North America Our expansive geographical footprint gives us the large-scale resources to effectively support both our customers and the communities in which we live and work. Working together to find the beginning at every endpoint Ours is a diverse group, with a wide range of skills and expertise. We are passionate about our mission to do more and to do better through innovative value creation. No matter where we come from, we’re here to put our efforts toward building a smarter, more sustainable world. Dedicated to redefining what’s possible with waste When you work with us, you’ll find a hard-working team of collaborators united by our passion for protecting people, the planet, and the promise of a more sustainable future.

For more information: Visit https://www.reworldwaste.com/