Dispatch Specialist - Telco Media - Entry Level

Provalus; Edenton (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

On-site work environment

Job summary

Provalus is actively hiring entry-level Dispatch Coordinators / Call Center Agents to support scheduling and coordination of field technician appointments for telecommunications and media services. No prior experience is required— full paid training is provided on dispatch systems, scheduling tools, and company processes.

All positions are full-time with set schedules, professional training, and opportunities for career advancement within a supportive team environment.

Qualifications

• Clear communication skills essential for customer and technician interactions.
• Willingness to learn dispatch software and scheduling tools.
• Ability to multi-task and manage multiple schedules or calls.

Responsibilities

• Learn and apply dispatch procedures and scheduling processes with on-the-job training.
• Answer inbound calls from customers and technicians about appointments.
• Schedule, confirm, and adjust field technician appointments based on availability.
• Communicate with field technicians to track status and relay information.
• Monitor schedules to resolve conflicts or gaps in coverage.
• Notify customers of appointment windows and delays.
• Record detailed notes and maintain CRM and dispatch records.
• Coordinate with internal departments to ensure smooth service delivery.

Skills

Excellent communication skills

Education

HS Diploma or GED

Tools

Dispatch software

Scheduling systems

CRM

Job description

Provalusis actively hiringentry-level Dispatch Coordinators / Call Center Agents to support scheduling and coordination of field technician appointments for telecommunications and media services, including internet, video/entertainment, and home services installation and repair. No prior dispatch or telecom experience isrequired— full paid training is provided on dispatch systems, scheduling tools, and company processes. This isa great opportunityto start a career in the telecommunications industry, with accelerated career advancement opportunities for those who perform well.

All positions are full-time with set schedules, professional training and development, andopportunitiesfor career advancement. Start your career today!

WHY WORK FOR PROVALUS

Provalusis a 100% U.S.-based company on a mission to create meaningful technology and customer experience careers in rural American communities where opportunities have traditionally been limited. Instead of sending work overseas,Provalusinvests in small towns—building local Centers of Excellence (including locations such as North Wilkesboro,NCand Tahlequah, OK) and developing talent from within those communities.

Key Reasons to JoinProvalus

1. Real Career Path, Not Just a JobProvalushires people and actively develops them. Many team members start with customer supportand advance into higher-level technical, quality, or leadership positions. On-the-job training is provided, and the company emphasizes skills growth and internal promotion.

2. Paid Training with No Experience Barrier Formal tech experience is notrequiredfor many entry-level roles.Provalusinvests in training so you can learn systems, processes, and customer support skills while getting paid. This makes it an accessible starting point for people looking to build a long-term career in technology services.

3. Full-Time Stability and Benefits Positions are full-time with set schedules. Employees receive professional development support, opportunities for advancement, and a benefits package thatincludesCOMPANY PAID HEALTHCARE.

4. Purpose-Driven Work in Your CommunityProvalusis built around revitalizing rural economies. Team members work for a company that deliberately chooses small-town locations and hires locally. For many employees, this means building a career close to home while contributing to the economic growth of their own community.

5. Supportive, Team-Oriented Environment. Theculture emphasizes collaboration, mentoring newer team members, and continuous improvement. Employees are encouraged to share frontline insights that improve processes andcustomerexperience.

6. Growing Company with Expanding OpportunitiesProvaluscontinues to open and expand sites across the U.S., creating more roles and advancement paths. As the company grows, high performers haveincreasedopportunities to take on greater responsibility, move into specialized technical work, or step into leadership.

Who Thrives atProvalus

People who succeed here typically value clear structure, customer interaction, steady full-time work, and the chance to grow skills over time.Strong communication, reliability, a calm approach under pressure, and a willingness to learn are more important than prior technical

THE JOB

Provalusis actively hiring entry-level Dispatch Coordinators / Call Center Agents to support scheduling and coordination of field technician appointments for telecommunications and media services, including internet, video/entertainment, and home services installation and repair. No prior dispatch or telecom experience isrequired— full paid training is provided on dispatch systems, scheduling tools, and company processes. This isa great opportunityto start a career in the telecommunications industry, with accelerated career advancement opportunities for those who perform well.

Responsibilities include:

• Learn and apply dispatch procedures, scheduling systems, and company processes through structured, on-the-job training.

• Answer inbound calls from customers and field techniciansregardingservice appointments, installations, and repairs.

• Schedule, confirm, and adjust field technician appointments based on customer availability, technician capacity, and service area coverage.

• Communicate with field technicians throughout the day to track job status, provide updates, and relay customer information.

• Monitor technician schedules and routes,identifyingand helping resolve scheduling conflicts, delays, or gaps in coverage.

• Notify customers of appointment windows, technician arrival updates, delays, or rescheduling needs.

• Research required information using available resources, CRM, and dispatch/scheduling tools to resolve customer and technician inquiries.

• Identifyand elevate priority issues (e.g., missed appointments, service outages, urgent repairs) to senior team members or management as needed.

• Route inbound calls to theappropriate internalresources when a request falls outside dispatch (e.g., billing, technical support, sales).

• Completeaccuratecall notes and dispatch records, updating information in the CRM and dispatch systems in real time.

• Record details of customer and technician interactions, including comments, inquiries, complaints, and actions taken.

• Communicate and coordinate with internal departments (e.g., field operations, technical support, customer service) to ensure smooth service delivery.

• Ask questions and seek guidance from trainers, mentors, and team leads as you build your skills.

• Other duties as assigned.

RoleRequirements include:

• Must have HS Diploma or GED.

• No prior dispatch, telecom, or call center experience required — comprehensive training provided.

• Willingness to learn dispatch software, scheduling systems, and telecom service/product basics.

• Ability to work onsite at the Provalus office. No remote positions are available at this time.

• Excellent communication skills, including verbal and written communication.

• Ability to work well with others in a team environment.

• Good computer skills and comfort learning new software/systems; ability to multi-task and manage multiple schedules or calls at once.

• Strong organizational skills and attention to detail, given the importance of accurate scheduling and routing.

• Ability to stay calm, professional, and patient in stressful or fast-paced situations, including when coordinating time-sensitive appointments.

• Coachable and open to feedback, with a strong desire to grow within the telecommunications field.

• Flexibility to work varying shifts, as dispatch coverage may extend beyond standard business hours depending on business needs.

What We Offer:

• Paid, structured on-the-job training — no experience necessary to get started.

• Clear path for career growth and advancement into more senior or leadership roles.

• Supportive team environment with ongoing coaching and mentorship.

Job Type: Full-time Work Location: In person