Dispatch Agent - TelcoMedia - Early Career & Experienced

Provalus; Edenton (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Company-paid healthcare

Job summary

Provalus is actively hiring experienced Dispatch Coordinators / Call Center Agents to support scheduling and coordination of field technician appointments for telecommunications and media services. On-site roles with hands-on dispatch, scheduling or call center background and on-the-job training.

Roles include full-time positions with professional development, benefits, and opportunities for advancement. Training is provided to build skills in dispatch processes and customer experience across

Qualifications

• Must have 1–3 years of experience in dispatch, scheduling, call center, or customer support.
• Telecom or field services experience a plus.
• On-site work required at Provalus office; no remote positions available.

Responsibilities

• Answer inbound calls from customers and field technicians regarding appointments, installations, and repairs.
• Schedule, confirm, and adjust appointments based on availability and capacity.
• Communicate with field technicians to track status and relay information.
• Monitor schedules to identify conflicts and delays and resolve issues.
• Record accurate notes and updates in the CRM and dispatch systems.

Skills

Dispatch

Scheduling

Call center

Customer support

Education

High School Diploma or GED

Tools

Dispatch software

CRM systems

Job description

Provalusis actively hiring experiencedDispatch Coordinators / Call Center Agents (1+ years of experience) to support scheduling and coordination of field technician appointments fortelecommunications and media services, including internet, video/entertainment, and home services installation and repair. Bring your hands-on dispatch, scheduling, or call center backgroundand hit the ground running, withadditionalon-the-job training and accelerated career advancement opportunities available.

All positions are full-time with set schedules, professional training and development, andopportunitiesfor career advancement.

WHY WORK FOR PROVALUS

Provalusis a 100% U.S.-based company on a mission to create meaningful technology and customer experience careers in rural American communities where opportunities have traditionally been limited. Instead of sending work overseas,Provalusinvests in small towns—building local Centers of Excellence (including locations such as North Wilkesboro,NCand Tahlequah, OK) and developing talent from within those communities.

Key Reasons to JoinProvalus

1. Real Career Path, Not Just a JobProvalushires people and actively develops them. Many team members start with customer supportand advance into higher-level technical, quality, or leadership positions. On-the-job training is provided, and the company emphasizes skills growth and internal promotion.

2. Paid Training with No Experience Barrier Formal tech experience is notrequiredfor many entry-level roles.Provalusinvests in training so you can learn systems, processes, and customer support skills while getting paid. This makes it an accessible starting point for people looking to build a long-term career in technology services.

3. Full-Time Stability and Benefits Positions are full-time with set schedules. Employees receive professional development support, opportunities for advancement, and a benefits package thatincludesCOMPANY PAID HEALTHCARE.

4. Purpose-Driven Work in Your CommunityProvalusis built around revitalizing rural economies. Team members work for a company that deliberately chooses small-town locations and hires locally. For many employees, this means building a career close to home while contributing to the economic growth of their own community.

5. Supportive, Team-Oriented Environment. Theculture emphasizes collaboration, mentoring newer team members, and continuous improvement. Employees are encouraged to share frontline insights that improve processes andcustomerexperience.

6. Growing Company with Expanding OpportunitiesProvaluscontinues to open and expand sites across the U.S., creating more roles and advancement paths. As the company grows, high performers haveincreasedopportunities to take on greater responsibility, move into specialized technical work, or step into leadership.

Who Thrives atProvalus

People who succeed here typically value clear structure, customer interaction, steady full-time work, and the chance to grow skills over time.Strong communication, reliability, a calm approach under pressure, and a willingness to learn are more important than prior technical

THE JOB

Provalusis actively hiring experienced Dispatch Coordinators / Call Center Agents (1+ years of experience) to support scheduling and coordination of field technician appointments for telecommunications and media services, including internet, video/entertainment, and home services installation and repair. Bring your hands-on dispatch, scheduling, or call center background and hit the ground running, withadditionalon-the-job training and accelerated career advancement opportunities available.

THE JOB

Responsibilities include:

• Answer inbound calls from customers and field techniciansregardingservice appointments, installations, and repairs.

• Schedule, confirm, and adjust field technician appointments based on customer availability, technician capacity, and service area coverage, often independently and with minimal oversight.

• Communicate with field technicians throughout the day to track job status, provide updates, and relay customer information.

• Monitor technician schedules and routes, proactivelyidentifyingand resolving scheduling conflicts, delays, or gaps in coverage.

• Notify customers of appointment windows, technician arrival updates, delays, or rescheduling needs.

• Research required information using available resources, CRM, and dispatch/scheduling tools to resolve more complex customer and technician inquiries.

• Identifyand elevate priority issues (e.g., missed appointments, service outages, urgent repairs) to senior team members or management as needed.

• Route inbound calls to theappropriate internalresources when a request falls outside dispatch (e.g., billing, technical support, sales).

• Follow up on complicated or unresolved dispatch issues whererequired.

• Completeaccuratecall notes and dispatch records, updating information in the CRM and dispatch systems in real time.

• Record details of customer and technician interactions, including comments, inquiries, complaints, and actions taken.

• Manageadministration,communicateand coordinate with internal departments (e.g., field operations, technical support, customer service).

• Mentor orassistnewer team members with dispatch process questions, as needed.

• Identifyopportunities to improve dispatch processes or the customer/technician experience based on frontline insight.

• Other duties as assigned.

Role Requirements include:

• Must havean HSDiploma or GED.

• 1–3 years of experience in dispatch, scheduling, call center, or customer support role; telecom or field services experiencea plus.

• Working knowledge of dispatch/scheduling software and CRM systems (prior hands-on experience preferred).

• Ability to work onsite at theProvalusoffice. No remote positions are availablecurrently.

• Excellent communication skills, including verbal and written communication.

• Demonstrated experience handling escalated or time-sensitive scheduling issues professionally.

• Ability to work independently as well as within a team environment.

• Strong organizational and multi-tasking skills, with the ability to manage multiple schedules or calls at once.

• Ability to react effectively and calmly in stressful or fast-paced situations.

• Flexibility to work varying shifts, as dispatch coverage may extend beyond standard business hours depending on business needs.

Job Type: Full-time Work Location: In person