Dispatch Specialist (Hybrid)

benco; Pittston (Luzerne County); Hybrid; USD 23,419 - 30,307; Full time

Benefits offered by this job

Medical benefits

401k benefits

Paid Time Off

Profit sharing

Tuition assistance

Hybrid schedule

Job summary

Benco Dental in Pittston, PA is hiring a Dispatch Specialist to manage customer inquiries, orders, and service issues. The role includes a hybrid schedule: 3 days remote and 2 days onsite, with shifts 12:00pm–8:30pm EST on remote days and 9:30am–6:00pm EST on onsite days.

The pay is $18.00 per hour, with potential increases in six months. Responsibilities include covering phones, coordinating with service technicians and managers, and ensuring accurate billing and thorough documentation.

Qualifications

• High school diploma or GED.
• Customer service experience preferred.
• Ability to work 2 onsite days in Pittston, PA.
• Strong communication and multitasking abilities.

Responsibilities

• Respond to customer inquiries, issues and orders in a courteous, timely manner.
• Cover phones for service calls as needed.
• Coordinate with service techs and Service Managers to optimize scheduling.
• Document discussions with customers, technicians, sales reps and Service Managers.

Skills

Excellent communication

Customer service

multitask

Attention to detail

Education

High school diploma/GED

Tools

Phone system

Job description

Pittston, PA (2 days a week onsite)

Dispatch Specialist Position at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

• Excellent Compensation Packages
• Medical, Dental and Vision Benefits Effective on Day 1
• 401k Package Effective on Day 1
• Paid Time Off Program
• Profit Sharing
• Associate Discounts and Community Giveback Programs
• Hybrid work schedule (2 days a week onsite required)
• College Tuition Savings Program
• Caring Family Culture Toward all Associates
• Certified as a FORTUNE Great Place to Work
• Opportunities to join resource groups that promote Diversity, Equity, and Inclusion
• Family owned for 90+ years

Position Summary

The Dispatch Specialist is responsible for receiving and responding to external and internal customer inquiries, issues and orders, and resolving service-related issues/problems.

The Shift

Monday through Friday

3 Days at home: 12:00pm-8:30pm EST

2 Days in the office: 9:30am-6:00pm EST

*Training will be completed on day shift*

The Pay

The hourly rate for this position is $18.00 with potential for rate increases in the first 6 months.

Do YOU Possess These Skills and Attributes?

• Ability to communicate effectively
• Excellent computer, telephone, and customer service skills
• Ability to multitask
• Attention to detail

Do These Responsibilities Interest YOU?

• Ensure that all communication with customers (internal/external) is courteous, cordial, business-like and timely.
• Efficiently cover phones for service calls as needed.
• Evaluates and monitors service tech schedules throughout the day to ensure effective completion of calls.
• Directly interact with service techs and Service Managers to maintain the efficiency of operation and maximizing the scheduling time of techs.
• Effectively handle exceptions and provides support for problems the Customer Service Representatives have been unable to resolve.
• Research information needed to handle requests for credit or billing problems.
• Enter basic part orders using the manufacturer number or the item number if needed.
• Accurately bill all service invoices using correct item numbers, quantities, and van stock.
• Keep accurate records of deleted or cancelled calls.
• Accurately document discussions with customers, technicians, Sales reps and Service Managers in a timely manner; effectively utilizing notes in providing quality customer service.
• Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.
• Maintain a composed, confident, and professional manner in all situations. Lead by example by keeping a positive can do attitude.

Do YOU Meet These Requirements?

• High school diploma/GED
• Customer Service experience preferred
• Ability to work 2 days onsite in Pittston, PA

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.