Dispatch & Service Coordinator

ACCESS; Neenah (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

ACCESS is seeking a highly organized Dispatch & Service Coordinator to become the operational hub of our growing service team in Neenah, WI. You’ll coordinate field technicians, manage service schedules, and keep customers informed to ensure work moves efficiently from request to completion.

This role emphasizes scheduling puzzles, proactive communication, and cross‑functional collaboration with technicians, parts personnel, and service leadership.

Qualifications

• Experience dispatching or scheduling field technicians, service personnel, drivers, or crews.
• Experience balancing multiple schedules and competing priorities.
• Experience building estimates, proposals, quotes, or service-related administrative documents.
• Strong customer communication and relationship management skills.
• High attention to detail and organizational ability.

Responsibilities

• Coordinate daily schedules for field service technicians.
• Assign work based on technician skillsets, availability, and customer needs.
• Adjust schedules throughout the day as priorities change.
• Handle emergency service dispatch requests.
• Monitor job progress and help resolve scheduling conflicts.

Skills

Dispatching experience

Scheduling

Customer communication

Proposals / quotes

Attention to detail

Tools

Service management software

CRM systems

Job description

Job Description

Dispatch & Service Coordinator

Access, Inc. | Neenah, WI

Help Keep Mission-Critical Service Operations Running

Access is looking for a highly organized Dispatch & Service Coordinator to become the operational hub of our growing service team.

This role is ideal for someone who has experience coordinating field technicians, managing service schedules, balancing changing priorities, and building service proposals. You'll work closely with technicians, customers, parts personnel, and service leadership to ensure service work moves efficiently from customer request to completion.

If you thrive in a fast-paced environment, enjoy solving scheduling puzzles, and take pride in keeping teams organized and customers informed, we'd like to talk with you.

What You’ll Do

Technician Dispatch & Scheduling

• Coordinate daily schedules for field service technicians
• Assign work based on technician skillsets, availability, and customer needs
• Adjust schedules throughout the day as priorities change
• Handle emergency service dispatch requests
• Monitor job progress and help resolve scheduling conflicts

Customer Communication

• Schedule service appointments with customers
• Communicate technician arrival windows and schedule updates
• Coordinate service logistics and site access information
• Provide professional, responsive customer service

Service Coordination & Administration

• Create and manage service tickets and work orders
• Track open service requests and job status
• Maintain accurate service documentation
• Coordinate preventive maintenance schedules and recurring visits

Proposal & Quote Assembly

• Assemble service proposals using information from technicians and service leadership
• Build scopes of work, labor estimates, travel requirements, and material summaries
• Work with the Parts & Service Solutions Coordinator to obtain pricing and availability
• Prepare proposals for review and final approval

Operational Support

• Ensure technicians have the information, parts, and site details needed before dispatch
• Coordinate with parts, service, and operations teams to keep work flowing smoothly
• Support continuous improvement of service processes and scheduling practices

What We’re Looking For

Required Experience

• Experience dispatching or scheduling field technicians, service personnel, drivers, or crews
• Experience balancing multiple schedules and competing priorities
• Experience building estimates, proposals, quotes, or service-related administrative documents
• Strong customer communication and relationship management skills
• High attention to detail and organizational ability

Preferred Experience

• Service dispatch, HVAC, electrical, mechanical, facilities, construction, industrial service, or field service industries
• Experience with service management software, dispatch platforms, or CRM systems
• Experience coordinating preventive maintenance programs
• Experience supporting technicians in a service environment

The Right Person Will Be

• Calm under pressure
• Organized and process-driven
• Comfortable making quick decisions
• Strong at multitasking and prioritization
• Customer-focused
• A proactive communicator who follows through

Why Access?

At Access, our technicians support mission-critical power, cooling, environmental, and infrastructure systems that organizations depend on every day. This role plays a key part in ensuring customers receive exceptional service while helping our service organization continue to scale and grow.

This is not a traditional call-center dispatcher role. You'll be actively coordinating technicians, supporting customers, assembling proposals, and helping drive the day-to-day execution of a growing service operation.

Location: Neenah, WI
Schedule: Full-Time, 7:30am - 4pm
Department: Service Operations

Company Description

ACCESS Core Values

• 1. Customer Success Ahead of Our Own
• 2. Educate to Dominate
• 3. Creativity and Innovation
• 4. Bust Down Walls Tenacity
• 5. Quiet Confidence

Serving Wisconsin since 1993, ACCESS (formerly known as Access, Inc.) is a leading engineering rep and service provider for Vertiv/Liebert and other critical systems. At ACCESS, we don't just do the job—we live our values. We’re proud to be the region’s factory-authorized Vertiv/Liebert service partner, supporting essential infrastructure with integrity and impact. We support facilities that can't afford downtime, from hospitals, schools and data centers to industrial and commercial buildings.

ACCESS Core Values

• 1. Customer Success Ahead of Our Own
• 2. Educate to Dominate
• 3. Creativity and Innovation
• 4. Bust Down Walls Tenacity
• 5. Quiet Confidence

Serving Wisconsin since 1993, ACCESS (formerly known as Access, Inc.) is a leading engineering rep and service provider for Vertiv/Liebert and other critical systems. At ACCESS, we don't just do the job—we live our values. We’re proud to be the region’s factory-authorized Vertiv/Liebert service partner, supporting essential infrastructure with integrity and impact. We support facilities that can't afford downtime, from hospitals, schools and data centers to industrial and commercial buildings.