Service Technician

Access, Inc.; Neenah (WI); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Access, Inc. is seeking a Service Technician to diagnose, maintain, repair, and commission equipment that supports critical facility operations across Wisconsin.

You will troubleshoot commercial HVAC and precision cooling systems, perform preventive maintenance, and work with you to ensure uptime for data centers, healthcare facilities, and other mission-critical environments. The role requires reading wiring diagrams and technical docs, strong communication with customers, and a commitment to

Qualifications

• Commercial or industrial HVAC service experience.
• Strong mechanical and electrical troubleshooting skills.
• Experience diagnosing refrigeration and HVAC systems.
• Ability to read wiring diagrams, schematics, and technical documentation.
• Strong communication and customer interaction skills.
• EPA certification appropriate to the work performed.
• Valid driver's license and willingness to travel to customer locations.
• A commitment to safety, quality workmanship, and continuous learning.

Responsibilities

• Diagnose, maintain, repair, test, and commission equipment that supports critical facility operations.
• Troubleshoot and repair commercial HVAC and precision cooling systems.
• Perform preventive maintenance and identify potential failures before they occur.
• Diagnose mechanical, electrical, refrigeration, controls, and system-performance issues.
• Perform equipment startup, commissioning, functional testing, and post-repair verification.
• Work with precision cooling equipment, CRAC/CRAH systems, chillers, AHUs, DOAS, VRF systems, split systems, heat pumps, and related controls.
• Support facility monitoring, critical power, and reliability-focused infrastructure.
• Document service findings, repairs, recommendations, and equipment condition.
• Communicate with customers regarding equipment performance and recommended next steps.
• Collaborate with Dispatch, Service Management, Parts, and Service Operations teams.

Skills

HVAC troubleshooting

Customer communication

Independent work

Education

EPA certification (appropriate to work performed)

Job description

Solving problems, working directly with customers, and building technical expertise across a wide range of technologies.

Service Operations | Access (ACSI)

Join a Team That Keeps Critical Infrastructure Running

At Access, we help organizations maintain the power, cooling, monitoring, and environmental systems their operations depend on every day.

We're looking for a Service Technician who enjoys solving problems, working directly with customers, and building technical expertise across a wide range of technologies. This position supports commercial, industrial, and mission-critical environments throughout Wisconsin and surrounding areas, including data centers, healthcare facilities, manufacturing operations, educational institutions, telecommunications sites, and other facilities where uptime matters.

This is more than an HVAC service role.

Our technicians work on the systems that protect business continuity, reduce operational risk, and help customers maintain reliable facility performance.

What You'll Do

As a Service Technician, you'll be responsible for diagnosing, maintaining, repairing, testing, and commissioning equipment that supports critical facility operations.

Responsibilities include:

• Troubleshooting and repairing commercial HVAC and precision cooling systems.
• Performing preventive maintenance and identifying potential failures before they occur.
• Diagnosing mechanical, electrical, refrigeration, controls, and system-performance issues.
• Performing equipment startup, commissioning, functional testing, and post-repair verification.
• Working with precision cooling equipment, CRAC/CRAH systems, chillers, AHUs, DOAS, VRF systems, split systems, heat pumps, and related controls.
• Supporting facility monitoring, critical power, and reliability-focused infrastructure.
• Using manufacturer documentation, technical manuals, wiring diagrams, and diagnostics to determine root cause and corrective action.
• Documenting service findings, repairs, recommendations, and equipment condition.
• Communicating directly with customers regarding equipment performance and recommended next steps.
• Collaborating with our Dispatch, Service Management, Parts, and Service Operations teams to deliver an exceptional customer experience.
• Maintaining a safe, professional work environment while following all company and customer safety requirements.

What We’re Looking For

Successful candidates will have:

• Commercial or industrial HVAC service experience.
• Strong mechanical and electrical troubleshooting skills.
• Experience diagnosing refrigeration and HVAC systems.
• Ability to read wiring diagrams, schematics, and technical documentation.
• Strong communication and customer interaction skills.
• Ability to work independently while remaining connected with the broader service team.
• EPA certification appropriate to the work performed.
• Valid driver's license and willingness to travel to customer locations.
• A commitment to safety, quality workmanship, and continuous learning.

Preferred Experience

While not required, experience in any of the following areas is highly valued:

• Precision cooling systems
• Building Automation Systems (BAS)
• Controls and monitoring systems
• UPS and critical power infrastructure
• Generator support systems
• Manufacturer technical certifications
• Industrial electrical troubleshooting

What Makes Someone Successful at Access

Our most successful technicians share a few common traits:

You want to understand why equipment failed, not just replace a part.

Ownership

You take responsibility for delivering a quality outcome from arrival through completion.

Problem Solving

You approach technical challenges with a disciplined troubleshooting process and a commitment to finding the right answer.

Customer Focus

You understand that every repair impacts customer operations, uptime, and business performance.

You're interested in expanding your skills across HVAC, cooling, critical power, monitoring, and reliability technologies.

Why Join Access?

At Access, you'll work on complex equipment, receive ongoing manufacturer training, and gain exposure to technologies that many technicians never have the opportunity to support.

We invest in technicians who want to grow their careers and become trusted technical experts.

• Critical Power Infrastructure
• Precision Cooling Systems
• Commercial HVAC Systems
• Facility Monitoring Platforms
• Reliability and Asset Management ProgramsMission-Critical Environments

You'll be part of a team that values technical excellence, professionalism, safety, and doing the job right.

Position Information

Position: Service Technician
Department: Service Operations
Employment Type: Full-Time
Location: Neenah, Wisconsin
Work Environment: Field-based service throughout Wisconsin and surrounding areas

Ready to Build a Career Supporting Critical Infrastructure?

Join a team where your technical expertise directly impacts customer reliability, uptime, and operational success.

Location Neenah, WI (Field-based)

Type Full_Time