DISPATCH SERVICE COORDINATOR

CLAIBORNE REFRIGERATION CO., INC.; Clovis (NM); On-site; USD 35,000 - 50,000; Full time

Job summary

Claiborne Refrigeration Co., Inc. is seeking a Dispatch Service Coordinator to support daily service operations and ensure timely, efficient scheduling for our customers.

You will manage dispatch from intake to assignment, prioritize work, and maintain accurate documentation while coordinating with service teams to meet commitments. The ideal candidate is detail-oriented, calm under pressure, and able to balance competing priorities while delivering strong customer service and clear

Qualifications

• Ability to multitask effectively in a fast-paced environment while maintaining accuracy and professionalism
• Strong communication skills for interacting with customers and coworkers
• Demonstrate attention to detail and reliability in maintaining organized records and updates
• Basic computer proficiency and comfort working in operational systems for scheduling and tracking work
• Availability to work full-time onsite in Clovis, NM

Responsibilities

• Receive, document, and triage incoming service requests; confirm key details required for dispatch and scheduling
• Schedule and coordinate service calls to align with technician availability, job priority, and service response expectations
• Communicate clearly with customers and internal teams, providing updates and ensuring information is accurate and complete
• Maintain organized service records, including job notes, status updates, and relevant documentation
• Support daily operations by monitoring workload, identifying scheduling gaps, and assisting with dispatch-related problem-solving

Skills

Multitasking

Communication

Attention to detail

Computer literacy

On-site availability

Job description

Claiborne Refrigeration Co., Inc. is seeking a Dispatch Service Coordinator to support daily service operations and ensure timely, efficient scheduling for our customers.

Position Summary

The Dispatch Service Coordinator plays a key role in coordinating service requests from intake through dispatch, helping ensure customers receive accurate communication and qualified technician coverage. This position supports smooth workflow by prioritizing incoming work, maintaining clear documentation, and collaborating with service teams to meet scheduled commitments.

The ideal candidate is detail-oriented, calm under pressure, and able to balance competing priorities while maintaining a high level of customer service and operational accuracy.

Key Responsibilities

• Receive, document, and triage incoming service requests; confirm key details required for dispatch and scheduling

• Schedule and coordinate service calls to align with technician availability, job priority, and service response expectations

• Communicate clearly with customers and internal teams, providing updates and ensuring information is accurate and complete

• Maintain organized service records, including job notes, status updates, and relevant documentation

• Support daily operations by monitoring workload, identifying scheduling gaps, and assisting with dispatch-related problem-solving

Required Qualifications

• Ability to multitask effectively in a fast-paced environment while maintaining accuracy and professionalism

• Strong communication skills for interacting with customers and coworkers

• Demonstrate attention to detail and reliability in maintaining organized records and updates

• Basic computer proficiency and comfort working in operational systems for scheduling and tracking work

• Availability to work full-time onsite in Clovis, NM

Preferred Qualifications

• Prior experience in dispatching, scheduling, customer service coordination, or a service operations environment

• Familiarity with service workflows (such as troubleshooting workflows, job documentation, or field scheduling)

• Experience handling high-volume inbound requests while maintaining service quality and timeliness

• A working understanding of how to prioritize jobs based on urgency, impact, and operational constraints

• Experience collaborating with technicians or field teams to ensure effective job readiness and follow-through