Dispatch & Route Optimization Specialist

Haffner's; Sargent Corners (NH); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Employee discount

Medical Insurance

Dental Insurance

Vision Insurance

401K with match

Paid Time Off

Life Insurance

Optional Life Insurance

Short-Term Disability

Long-Term Disability

Critical Illness Insurance

Accident Insurance

Job summary

Haffner's is seeking a highly organized Dispatcher Coordinator to link field operations with office teams and ensure safe, timely fuel deliveries.

The role involves scheduling drivers, optimizing routes, maintaining clear driver-to-management communications, and supporting planning for automatic-delivery customers. The position starts at $25.00 per hour and includes comprehensive benefits in a fast-paced, family-focused regional company.

Qualifications

• HS Diploma or equivalent.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Calm and professional under pressure.
• Detail-oriented with strong customer-service focus.

Responsibilities

• Schedule and dispatch drivers for customer and vendor deliveries.
• Monitor daily delivery operations and assign same-day deliveries as needed.
• Serve as the primary communication point between drivers and management.
• Build and optimize delivery routes based on volume, mileage, truck availability, and efficiency.
• Assist with forecasting and delivery planning for automatic-delivery customers.
• Identify routing improvements and recommend cost-effective delivery strategies.
• Investigate and resolve delivery issues, including skipped orders, customer concerns, tank access issues, and account discrepancies.
• Coordinate closely with Customer Service, Service Technicians, and Distribution teams to ensure exceptional customer satisfaction.
• Adapt quickly to changing conditions such as weather, road closures, and fluctuating demand.
• Provide backup support for fellow dispatchers during absences.
• Maintain accurate records, account notes, and operational documentation.
• Support additional administrative and operational projects as assigned.

Skills

HS Diploma

Organizational skills

Multitasking

Communication

MS Office

Calm under pressure

Attention to detail

Tools

MS Office

Job description

Haffner's is seeking a highly organized Dispatcher Coordinator to link field operations with office teams and ensure safe, timely fuel deliveries.

The role involves scheduling drivers, optimizing routes, maintaining clear driver-to-management communications, and supporting planning for automatic-delivery customers. The position starts at $25.00 per hour and includes comprehensive benefits in a fast-paced, family-focused regional company.