Delivery Dispatch & Route Optimization Specialist

Haffner's; Newton (NH); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Employee discount on gasoline and home

Medical, Dental, and Vision Insurance

401K with company match

Paid time off

Company paid life insurance and option

Short-Term and Long-Term Disability

Critical Illness/Accident Insurance

Job summary

Haffner's in New England is seeking a Dispatcher Coordinator to connect field operations with office teams. You will schedule drivers, optimize routes, monitor deliveries, and ensure safe, timely fuel distribution.

The role requires strong organization, multitasking, and clear communication. Hours typical 9:00 AM–5:00 PM with occasional evenings or weekends; compensation starts at $25.00/hr based on experience.

Qualifications

• High school diploma or equivalent.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Ability to remain calm and professional under pressure.
• Strong attention to detail and commitment to customer service.

Responsibilities

• Schedule and dispatch drivers for customer and vendor deliveries.
• Monitor daily delivery operations and assign same-day deliveries as needed.
• Serve as the primary communication point between drivers and management.
• Build and optimize delivery routes based on volume, mileage, truck availability, and efficiency.
• Assist with forecasting and delivery planning for automatic-delivery customers.
• Identify routing improvements and recommend cost-effective delivery strategies.
• Investigate and resolve delivery issues, including skipped orders, customer concerns, tank access issues, and account discrepancies.
• Coordinate closely with Customer Service, Service Technicians, and Distribution teams to ensure exceptional customer satisfaction.
• Adapt quickly to changing conditions such as weather, road closures, and fluctuating demand.
• Provide backup support for fellow dispatchers during absences.
• Maintain accurate records, account notes, and operational documentation.
• Support additional administrative and operational projects as assigned.

Skills

Organizational skills

Multitasking

Communication skills

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

Haffner's in New England is seeking a Dispatcher Coordinator to connect field operations with office teams. You will schedule drivers, optimize routes, monitor deliveries, and ensure safe, timely fuel distribution.

The role requires strong organization, multitasking, and clear communication. Hours typical 9:00 AM–5:00 PM with occasional evenings or weekends; compensation starts at $25.00/hr based on experience.