Dispatch/Reservations Supervisor

MV Transportation; Concord (CA); On-site; USD 40,000 - 54,000; Full time

Job summary

MV Transportation is seeking a Dispatch/Reservations Supervisor to oversee a large Dispatch department and ensure daily communication with drivers and subcontractors. You will monitor service levels, analyze data, and adjust operations to improve on-time performance.

The role requires strong leadership, experience with scheduling tools such as Trapeze, and a focus on customer satisfaction. Starting pay is $33.80/hour and a high school diploma is required.

Qualifications

• High School diploma or equivalent.
• At least two years supervisory experience preferred.
• Ability to manage multiple projects and 7 day/week operations.
• Ability to lead a diverse team and learn scheduling software.

Responsibilities

• Supervise a large Dispatch department and ensure effective daily communication with drivers and subcontractors.
• Monitor real-time call flow, service levels, and dispatch performance to maximize on-time reliability.
• Provide subordinate coaching and assistance as required.
• Coordinate with senior management to resolve issues and maximize efficiency.
• Oversee customer complaint resolution and dispatch-related Excel reporting.

Skills

Customer service

Leadership

Scheduling

Data analysis

Multi-tasking

Education

High School diploma or equivalent

Tools

Trapeze

Job description

Responsibilities

MV Transportation is seeking aDispatch/Reservations Supervisorto supervise a large Dispatch department. He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; to continually monitor service making proactive adjustments to maximize on time performance and productivity;demonstrate effective use of scheduling software, two-way radio communication, telephone, and data analysis skills.

Job Responsibilities:

• Customer complaint resolution.
• Obtain daily service disruptions in Excel Workbook.
• Oversee improvement in customer satisfaction and dispatch satisfaction.
• Maintain a professional demeanor and appearance.
• Ensure that dispatch personnel are effectively performing linked function between the operators and customers by monitoring the responses to customer service requests and by ensuring appropriate prioritization and dispatch of service requests to Senior Management.
• Provide subordinate coaching and assistance when required.
• Communicate with Management as needed to maximize efficiencies and resolve issues.
• Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner.
• Monitor real time call flow, inbound dispatcher availability, Service Levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized.
• Fill in as a Dispatcher when required.
• Recommend promotions.
• Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance.

Qualifications

Talent Requirements:

• High School diploma or equivalent.
• Ability to manage multiple projects while managing 7 day/week operations.
• At least two (2) years successful supervisory experience preferred.
• Ability to effectively lead a diverse group of individuals to successfully achieve the goals of theDispatch Department.
• Ability to learn and demonstrate efficiency in the use of Trapeze.
• Strong customer service skills.
• Ability to work independently and follow directions.
• Ability to adapt and remain flexible in a dynamic environment.

Starting pay rate: $33.80/hour

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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