Dispatch Representative

Socket.dev; Fort Worth (TX); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

PTR Swag & Uniform/Boot Allowance

On-site Micro-Markets

Discounts on phone plans, supplier- &

Additional partner and vendor discount

Job summary

Premier Truck Rental in Fort Worth, TX seeks a Dispatch Representative to be the liaison between carriers and customers for assigned shipments. You will manage updates, ETAs, and changes, ensuring a premier shipment experience.

Responsibilities include proactive communication, status coordination with carriers, and documenting interactions in PTR systems to support customer satisfaction and operational efficiency.

Qualifications

• 1+ years of customer service or account experience.
• Excellent verbal and written communication skills.
• High attention to detail and organizational skills.
• Advanced problem solving and critical thinking skills.
• Ability to build positive relationships with customers, carriers, and internal teams.

Responsibilities

• Serve as the primary point of contact between carriers and customers for assigned shipments.
• Monitor shipments throughout transit using telematics systems and transportation management tools.
• Provide proactive shipment updates, including ETAs, delivery confirmations, and shipment changes.
• Coordinate with carriers to obtain accurate shipment status, ETAs, and issue resolution.
• Maintain professional, timely communication with customers throughout the shipment lifecycle.
• Document customer interactions and shipment updates in PTR systems.
• Identify opportunities to improve shipment visibility and customer experience.
• Support company KPIs related to customer satisfaction, responsiveness, and visibility.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Organization

Relationship building

Education

College Degree or Certificates

Tools

Telematics systems

Transportation management tools

Job description

Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental!

Company Overview

At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer’s needs. At PTR, we don’t just rent trucks—we partner with our customers to drive efficiency and success on every job site.

DISPATCH REPRESENTATIVE

POSITION SUMMARY

The Dispatch Representative serves as the primary communication liaison between carriers and customers for assigned loads. This role is responsible for delivering a premier shipment experience by proactively managing carrier-customer communication from dispatch to delivery, ensuring parties receive timely updates, accurate ETAs, and notification of shipment changes. Dispatch Representatives enhance carrier-customer satisfaction, reduce communication gaps, and allow for streamlined operations within PTR’s Logistics department.

LOCATION

• Fort Worth, TX Office

COMPENSATION

This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employment.

RESPONSIBILITIES

• Serve as the primary point of contact between carriers and customers for assigned shipments.
• Monitor shipments throughout transit using telematics systems and transportation management tools.
• Provide proactive shipment updates, including estimated arrival times (ETAs), delivery confirmations, and shipment changes.
• Coordinate directly with carriers to obtain accurate shipment status, ETAs, and resolution for service issues.
• Maintain consistent, professional, and timely communication with customers throughout the shipment lifecycle.
• Document customer interactions and shipment updates within PTR systems.
• Contribute to continuous improvement initiatives by identifying opportunities to improve shipment visibility and the overall customer experience.
• Support company KPIs related to customer satisfaction, responsiveness, shipment visibility, and communication efficiency.

REQUIREMENTS

MUST HAVE

• 1+ years of strong customer service or account experience.
• Excellent verbal and written communication skills.
• High attention to detail and organizational skills.
• Advanced problem solving and critical thinking skills.
• Ability to build positive relationships with customers, carriers, and internal teams.

NICE TO HAVE

• Experience in logistics, transportation, or supply chain management.
• Familiarity with logistics software and tools.
• College Degree or Certificates.

Employee Benefits

At Premier Truck Rental (PTR), we invest in our people by offering competitive benefits, wellness programs, and growth opportunities designed to support you both professionally and personally.

Wellness & Fitness

Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're interested in group classes, virtual personal training, personalized workout plans, or nutrition coaching, we’ve got you covered.

Exclusive Employee Perks

Enjoy a variety of additional benefits designed to make life a little easier and more enjoyable:

• PTR Swag & Uniform/Boot Allowance
• On-site Micro-Markets stocked with snacks and essentials
• Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment
• Additional partner and vendor discounts

Performance Incentives (Commissions, Bonuses & Profit Sharing)

At PTR, we believe in rewarding success. Certain roles offer commission structures, bonuses, or profit-sharing opportunities based on performance. Incentive eligibility varies by position, so be sure to ask your recruiter about the compensation opportunities available for your role.

Comprehensive Benefits — Starting Day One

• Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)
• 401(k) matching and long-term financial planning support
• Paid time off so you can recharge
• Life, accidental death, and disability coverage
• Ongoing learning and development opportunities

Training, Growth & Recognition

We partner with the Predictive Index behavioral assessment tool, which helps identify natural behavioral drives such as dominance, extraversion, patience, and formality. This tool supports hiring decisions, team development, and employee engagement throughout the entire employee lifecycle.

Culture & Connection — More Than Just a Job

At PTR, we don’t just build relationships with our customers—we build them with each other. Our tech-forward, highly collaborative culture is rooted in our core values.

Connect and engage through:

• PTR Field Days & Team Events
• The Extra Mile Recognition Program
• PTR Text Alerts & Open Communication

Employment Classification

Premier Truck Rental hires full-time, part-time, contractor, and intern positions, depending on business needs.

Benefits eligibility varies by employment classification. Contractors, interns, and part-time employees are not eligible for the full-time employee benefits package.

Equal Opportunity Employer

Premier Truck Rental is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law