Dispatch Process Coordinator

Air Express International USA, Inc.; Charlotte (NC); On-site; USD 62,000 - 83,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical coverage

Vision coverage

Dental coverage

Paid Time Off

Job summary

Dispatch Process Coordinator at DHL Global Forwarding in Charlotte, NC will help coordinate freight movements, dispatch orders to truckers, and monitor service quality across imports/exports. You will work closely with motor carriers to secure optimal rates and timely updates.

Requirements include 2+ years of trucking dispatch experience, strong geography knowledge, effective communication, familiarity with trucking rates, and chassis handling.

Qualifications

• 2+ years trucking dispatch experience.
• Strong geographical knowledge.
• Strong communication skills.
• Familiarity with trucking rates.
• Working knowledge of chassis.

Responsibilities

• Process shipments sent by the DGF ocean import/export operations
• Dispatch orders to truckers
• Provide service on the shipments moving with ICC
• Build core partners with motor carriers in each market
• Ensure DGF is receiving the best rate from our motor carriers
• Always search for opportunities for equipment optimization
• Communicate with motor carriers to ensure time stamps are updated
• Monitor service and quality
• Provide spot quotes to the U.S. DGF ocean team

Skills

Truck dispatch experience

Geographical knowledge

Communication skills

Truck rates familiarity

Chassis knowledge

Job description

Job Title: Dispatch Process Coordinator
Job Location: Charlotte, North Carolina

We have an exciting opportunity for a DISPATCH PROCESS COORDINATOR to help us coordinate the movement of freight. This position will be based at our Charlotte, NC location.

Key Responsibilities

• Process shipments sent by the DGF ocean import/export operations
• Dispatch orders to truckers
• Provide service on the shipments moving with ICC
• Build core partners with motor carriers in each market
• Ensure DGF is receiving the best rate from our motor carriers
• Always search for opportunities for equipment optimization.
• Communicate with motor carriers to ensure time stamps are updated
• Monitor service and quality
• Provide spot quotes to the U.S. DGF ocean team

Skills / Requirements

• 2+ years trucking dispatch experience
• Strong geographical knowledge
• Strong communication skills
• Familiarity with trucking rates
• Working knowledge of chassis

Pay Range: $62,475.00 - $83,300.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.