Dispatch Operator - Second Shift

70 HonorHealth Support Services; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

HonorHealth seeks an entry-level PBX operator and security dispatcher to support hospital operations at various Phoenix locations. You will answer calls, dispatch resources for emergencies, and act as a frontline customer service agent using state-of-the-art technology.

Experience in call answering or radio dispatching is preferred, and a High School Diploma or GED is required with an Associate degree preferred to advance within the team. This role may require after-hours on-call coverage.

Qualifications

• High School Diploma or GED required; an Associate degree is preferred.
• Call answering and radio dispatching experience preferred.
• Hospital operator or security dispatching experience preferred.

Responsibilities

• Answers internal and external calls and routes to appropriate resources.
• Dispatches security and hospital resources during emergencies.
• Provides information and assistance to callers using multiple software platforms.
• Documents calls and maintains security task records.
• Covers after-hours, nights, weekends, and holidays as needed.
• Monitors surveillance systems and coordinates with first responder networks.
• Assists in training new staff and maintaining department resources.

Skills

Customer service

Radio dispatching

Communication

Problem solving

Education

High School Diploma or GED

Associate degree preferred

Job description

Job Details

Primary City/State: Various Locations – Phoenix, AZ Category: Administrative Support Shift: Evening Department: Central Communications Varied Hours/Varied Days

Company Overview

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.

Responsibilities

JOB SUMMARY This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatches resources to emergencies and serves as a front line customer service agent. Works with state‑of‑the‑art technology including software, surveillance equipment and is part of the hospital’s first responder network. As needed, may also be required to work on‑call.

Essential Functions

• Keeps customer service as first priority in all interactions
• Answers and responds to internal, external and security dispatch call traffic
• Interacts with multiple software platforms to problem solve and serve callers needs
• Provides numbers, resources and/or information to callers of all types
• Completes documentation for all calls and service lines supported
• Alert and activates resources to emergency codes, security issues including staff and patient needs
• Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays
• Activates mass notification calls, paging on‑call resources and locates other as needed assets
• Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.
• Maintains documentation for security tasks, deploys them to calls and tracks their movement
• Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)
• Assists in training and precepting new staff
• Helps maintain department resources, service books, downtime resources and flip charts

Education

High School Diploma or GED Required Associates Preferred

Experience

Call answering and radio dispatching experience Preferred Hospital operator and/or security dispatching experience Preferred

License and Certifications

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff