Dispatch Operator

Mission Health; Asheville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Behavioral health and telemedicine

401(k) plan with company match

Tuition assistance

Life insurance

Job summary

Mission Hospital in Asheville, part of Mission Health and an operating division of HCA Healthcare, seeks a Dispatch Operator to manage communications via switchboard, pagers, PA systems and internal radio.

The role requires quick, courteous response to calls, routing to the correct extension and adherence to emergency procedures across departments. CCTV/alarms monitoring and access control support complete the responsibilities.

Qualifications

• One year experience on Microsoft Windows and completion of Windows Competency testing.
• High School Diploma required.
• Preferred: AAPCO Certification in Verbal Defense and Influence (VDI)

Responsibilities

• Respond quickly and courteously to all incoming calls and route these calls to the proper extension.
• Respond to procedures for emergency codes and follow hospital protocols.
• Monitor CCTV and alarms for Mission Hospital and identified off-site facilities; provide access restriction services.
• Provide work orders for maintenance and access requests across departments (Maintenance, Shuttle, Courier, Valet, Material Management)

Education

High School Diploma

Tools

Microsoft Windows

Job description

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Dispatch Operator with Mission Hospital you can be a part of an organization that is devoted to giving back!

Job Summary And Qualifications

Responsible for communications into and within the hospital by use of the telephone switchboard, pagers, public address systems, and internal radio communications. Primary focus of the job is to respond quickly and courteously to all incoming calls, route these calls to the proper extension, and properly respond to procedures for emergency codes. Internal communications includes, but not limited to, the following departments: Maintenance, Shuttle, after hour Courier, Valet and Material Management services.

Dispatch Operators also monitors CCTV and alarms (including medical gas alarms) for all of Mission Hospital and identified off Site facilities. Dispatch Operators will provide work orders for all maintenance and access requests and provide quick access restriction services for Mission Hospital.

• Required Experience: One year experience on Microsoft Windows and completion of Windows Competency testing.
• Preferred Experience: Other courses and certifications that would promote job performance
• Required Education: High School Diploma
• Preferred License: AAPCO Certification Certification in Verbal Defense and Influence (VDI)

Benefits

Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Mission Hospital, a member of Mission Health, an operating division of HCA Healthcare, located in Asheville, North Carolina, serves as the regional tertiary and quaternary care center in Western North Carolina and the adjoining region. Mission Hospital is licensed for 853 beds and is the region’s only trauma center, comprehensive stroke center, Level III neonatal intensive care unit, and includes the only children’s hospital in Western North Carolina. Mission Hospital is also a Magnet® designated hospital for nursing excellence.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“There is so much good to do in the world and so many different ways to do it.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.