Dispatch Operator

Mission Health; Asheville (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Telemedicine services

401(k) match

Employee Stock Purchase Plan

Tuition assistance

Dependent scholarships

Life insurance

Identity theft protection

Legal counseling

Consumer discounts

Job summary

Mission Hospital in Asheville, North Carolina, is seeking a Dispatch Operator to manage inbound and internal communications via switchboard, pagers, PA systems, and radio.

You will route calls, respond to emergencies, monitor CCTV and alarms, and issue maintenance work orders while coordinating access restrictions.

Qualifications include a High School Diploma; Windows proficiency and preferred AAPCO Certification in Verbal Defense and Influence (VDI).

Qualifications

• High School Diploma required.
• Proficiency with Microsoft Windows.
• Preferred Verbal Defense and Influence (VDI) certification.

Responsibilities

• Handle hospital communications via switchboard, pagers, PA systems and internal radio.
• Route calls to proper extensions and respond to emergency procedures.
• Monitor CCTV/alarms and generate maintenance work orders.

Skills

Microsoft Windows

Education

High School Diploma

Tools

VDI Certification

Job description

Do you have the career opportunities as a(an) Dispatch Operator you want with your current employer? We have an exciting opportunity for you to join Mission Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

Responsible for communications into and within the hospital by use of the telephone switchboard, pagers, public address systems, and internal radio communications. Primary focus of the job is to respond quickly and courteously to all incoming calls, route these calls to the proper extension, and properly respond to procedures for emergency codes. Internal communications includes, but not limited to, the following departments: Maintenance, Shuttle, after hour Courier, Valet and Material Management services. Dispatch Operators also monitors CCTV and alarms (including medical gas alarms) for all of Mission Hospital and identified off Site facilities. Dispatch Operators will provide work orders for all maintenance and access requests and provide quick access restriction services for Mission Hospital.

What qualifications you will need:

• Required Education: High School Diploma
• Preferred License: AAPCO Certification Certification in Verbal Defense and Influence (VDI)
• Required Experience: One year experience on Microsoft Windows and completion of Windows Competency testing Preferred Experience: Other courses and certifications that would promote job performance

Benefits

Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Mission Hospital, a member of Mission Health, an operating division of HCA Healthcare, located in Asheville, North Carolina, serves as the regional tertiary and quaternary care center in Western North Carolina and the adjoining region. Mission Hospital is licensed for 853 beds and is the region’s only trauma center, comprehensive stroke center, Level III neonatal intensive care unit, and includes the only children’s hospital in Western North Carolina. Mission Hospital is also a Magnet® designated hospital for nursing excellence.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.