Dispatch Operator

Mission-Hospital; Asheville (NC); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Tuition assistance

Life insurance

Job summary

Mission Hospital is seeking a Dispatch Operator to manage internal and external communications across switchboard, pagers, PA and radio systems. You will route calls, respond promptly to procedures for emergencies, and coordinate access and maintenance requests.

The role involves monitoring CCTV/alarms for hospital facilities and ensuring timely information flow to Maintenance, Shuttle and other departments.

Qualifications

• High School Diploma is required.
• One year experience on Microsoft Windows with competency testing preferred.
• Certifications or courses related to Windows improve performance.

Responsibilities

• Manage hospital communications via telephone switchboard, pagers, PA systems and radios.
• Route calls to the proper extension and respond to emergency code procedures.
• Monitor CCTV and alarms for Mission Hospital and off-site facilities.
• Provide work orders for maintenance and access requests.

Skills

Windows proficiency

Education

High School Diploma

Tools

Microsoft Windows

Job description

Do you have the career opportunities as a(an) Dispatch Operator you want with your current employer? We have an exciting opportunity for you to join Mission Hospital which is part of the nations leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

Responsible for communications into and within the hospital by use of the telephone switchboard, pagers, public address systems, and internal radio communications. Primary focus of the job is to respond quickly and courteously to all incoming calls, route these calls to the proper extension, and properly respond to procedures for emergency codes. Internal communications includes, but not limited to, the following departments: Maintenance, Shuttle, after hour Courier, Valet and Material Management services. Dispatch Operators also monitors CCTV and alarms (including medical gas alarms) for all of Mission Hospital and identified off Site facilities. Dispatch Operators will provide work orders for all maintenance and access requests and provide quick access restriction services for Mission Hospital.

What qualifications you will need:

• Required Education: High School Diploma
• Preferred License: AAPCO Certification Certification in Verbal Defense and Influence (VDI)
• Required Experience: One year experience on Microsoft Windows and completion of Windows Competency testing Preferred Experience: Other courses and certifications that would promote job performance

Benefits

Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Mission Hospital, a member of Mission Health, an operating division of HCA Healthcare, located in Asheville, North Carolina, serves as the regional tertiary and quaternary care center in Western North Carolina and the adjoining region. Mission Hospital is licensed for 853 beds and is the region’s only trauma center, comprehensive stroke center, Level III neonatal intensive care unit, and includes the only children’s hospital in Western North Carolina. Mission Hospital is also a Magnet designated hospital for nursing excellence.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do" - Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.