Dispatch Operations Specialist

Pivot Solutions LLC; Hyde Park Township (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Dispatch Representative to enhance customer experiences. In this pivotal role, you will engage with customers, coordinate appointments, and ensure accurate order processing. Your organizational skills will be vital in maintaining seamless operations and collaborating with a dedicated team. With a commitment to professional development and a supportive work environment, this opportunity promises growth and fulfillment. If you thrive in dynamic settings and are eager to contribute to a customer-centric organization, this position is perfect for you.

Benefits

Competitive salary

Performance-based incentives

Professional development opportunities

Ongoing training

Supportive work environment

Qualifications

• Proven experience in customer service or dispatch roles, preferably in a related industry.
• Excellent communication skills and strong organizational abilities.

Responsibilities

• Communicate with customers, addressing inquiries and resolving issues.
• Efficiently coordinate and schedule job appointments.

Skills

Customer Service

Dispatch Coordination

Communication Skills

Organizational Skills

Computer Proficiency

Education

Bachelor's Degree

Tools

Customer Support Software

Order Management Software

Job description

Are you an enthusiastic individual with experience as a Dispatch Coordinator and a background in dispatching, seeking an exciting opportunity with Sonoran Glass? Look no further! We are searching for a skilled and enthusiastic Dispatch Representative to join our dedicated team.

Company Overview: Sonoran Glass is a reputable company that has been providing high-quality windows and glass solutions to residential and commercial clients for over 11 years. We take pride in our commitment to delivering exceptional products and outstanding customer service, making us a trusted name in the industry. At Sonoran Glass, we value teamwork, innovation, and customer satisfaction.

Position: Customer Service/Dispatch Representative

Role and Responsibilities: As a Customer Service/Dispatch Representative at Sonoran Glass, you will be at the forefront of our customer interactions, ensuring their experience is exceptional from start to finish. Your key responsibilities will include:

1. Customer Interaction: Communicate with customers in a friendly and professional manner, addressing inquiries, resolving issues, and providing information about our products and services.
2. Coordinating and Scheduling Appointments: Efficiently coordinate and schedule job appointments between field employees and clients, ensuring convenient routes that won't affect the logistics of our operations.
3. Order Entry: Accurately enter orders into our software system, ensuring that all details for specific jobs are recorded correctly.
4. Following Up with Clients: Maintain regular follow-ups with clients, providing updates on their orders and addressing any further needs they may have.
5. Placing Correct Orders: Ensure that correct orders are placed for specific jobs, guaranteeing the accurate fulfillment of client requirements.
6. Dispatch Coordination: Work closely with our skilled technicians to ensure timely and efficient dispatch, resolving any scheduling conflicts.
7. Record Keeping: Maintain comprehensive records of customer interactions, orders, and service appointments in our database.
8. Team Collaboration: Collaborate closely with the sales team, technicians, and management to ensure a seamless customer experience and contribute to the company's overall success.

Requirements:

• Proven experience in customer service or dispatch roles, preferably in a related industry.
• Excellent communication skills with a customer-centric approach, including proficiency in English.
• Strong organizational abilities and attention to detail.
• Ability to handle multiple tasks and prioritize work effectively.
• Proficiency in using computer systems and customer support software.
• Positive attitude and a passion for delivering exceptional customer experiences.

Benefits:

• Competitive salary and performance-based incentives.
• Professional development opportunities and ongoing training.
• A supportive and collaborative work environment.

Remote Work Requirements:

• A minimum of two monitors to facilitate efficient work processes.
• A quiet and dedicated workspace conducive to productivity.
• A reliable and high-speed internet connection to ensure seamless communication and task execution.

How to Apply: If you're ready to become part of a thriving team that places customer satisfaction above all else, we would love to hear from you! Please submit your resume in English to [e-mail], along with a brief cover letter detailing your relevant experience and explaining why you are interested in joining Sonoran Glass.

Join Sonoran Glass and be a part of a company that not only installs windows but also opens doors to a brighter future for its employees! We look forward to receiving your application and welcoming you to our dedicated team at Sonoran Glass!

Job Type: Full-time

Education: Bachelor's (Required)

Experience: Dispatching / Customer Service: 2 years (Required), In Construction: 2 years (Required)

Language: English (Required)