Dispatch Operations Assistant

UniUni; Medford (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

UniUni in Medford, MA is seeking a daytime Dispatch Coordinator to manage daily DSP and driver activities, ensure attendance, route readiness, and compliance. You will verify check-ins, monitor performance, and escalate issues to the Hub Manager as needed.

You will execute morning dispatch, confirm route allocations, brief drivers on notes, weather, and backlog, and ensure devices function before departures.

Qualifications

• Experience in logistics, last-mile operations, or dispatch coordination.
• Familiar with DSP model and driver performance management.
• Strong problem-solving and multitasking ability in fast-paced environment.
• Proficient in Excel and dispatch systems.

Responsibilities

• Coordinate daily with DSPs and drivers to ensure attendance, route readiness, and compliance.
• Verify driver check-in, route assignment, and departure timelines.
• Monitor driver performance, POD compliance, and communication quality.
• Escalate service or behavioral issues to Hub Manager as needed.
• Prepare and release daily routes according to volume and cutoff time.
• Confirm route allocation accuracy and system alignment before driver departure.
• Conduct dispatch briefing for drivers (special notes, weather, backlog, service reminders).
• Ensure all scanners/devices are functioning prior to route launch.
• Review failed delivery cases and assign redelivery routes accordingly.
• Coordinate with DSPs to ensure next-day redelivery completion.
• Monitor aging packages and prevent backlog accumulation.
• Track repeat failure addresses and escalated recurring issues.
• Review incorrect or incomplete addresses in the system.
• Communicate corrected information to drivers and DSP teams.
• Reduce delivery failure caused by zipcode or input errors.
• Identify and categorize exception packages; investigate root causes and document findings.
• Coordinate with warehouse team for package location and status verification.
• Ensure proper system update and status accuracy for all exceptions.
• Maintain real-time communication between dispatch, DSPs, warehouse, and management.
• Provide daily dispatch and exception summary report.
• Support operational improvement initiatives to enhance dispatch efficiency and reduce cost.

Skills

Logistics experience

DSP model familiarity

Problem solving

Excel skills

English Chinese Spanish

Tools

Excel

Dispatch systems

Job description

UniUni in Medford, MA is seeking a daytime Dispatch Coordinator to manage daily DSP and driver activities, ensure attendance, route readiness, and compliance. You will verify check-ins, monitor performance, and escalate issues to the Hub Manager as needed.

You will execute morning dispatch, confirm route allocations, brief drivers on notes, weather, and backlog, and ensure devices function before departures.