Customer Support Specialist

Crane NXT, Co.; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible work environments

Generous paid time off

Medical, dental, & vision insurance

401K with Company contribution

Tuition assistance

Disability benefits

Job summary

Crane NXT's Crane Payment Innovations unit is seeking a Customer Support agent to deliver world-class service to external customers, supporting the Cummins Allison Service organization. You will handle calls, manage emails, quote service work, and guide customers through troubleshooting to resolve equipment issues.

You will thrive in a high-volume environment, leveraging strong communication and computer skills while contributing to a team-focused, flexible work culture with opportunities for

Qualifications

• High School diploma is required.
• 2–5 years of related customer service experience.
• Substantial experience in providing over-the-phone support.
• Strong computer skills and proficient Outlook.

Responsibilities

• Answer external customer phone calls and generate service requests while providing an exceptional customer experience.
• Managing shared customer email inboxes through timely and effective communication.
• Assuring locations and payment is up to date and the customer is ready to receive service.
• Ability to quote Time & Material service calls.
• Providing step-by-step guidance to customers for resolving equipment issues through effective troubleshooting techniques over the phone and using other technologies.
• Other duties as assigned by Dispatch Operations leadership

Skills

Customer service

Phone support

Multi-tasking

Computer skills

Education

High School diploma

Tools

Outlook

Job description

Have you ever used the self-checkout in a Wal‑Mart, Target or Home Depot? Played the slots at Rivers Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.

WHAT YOU’LL BE DOING

In Customer Support, you will provide support by delivering world‑class service to our external customers. A Customer Support agent will have a direct impact on our Cummins Allison Service organization and will be responsible for:

• Answer external customer phone calls and generate service requests while providing an exceptional customer experience
• Managing shared customer email inboxes through timely and effective communication
• Assuring locations and payment is up to date and the customer is ready to receive service.
• Ability to quote Time & Material service calls.
• Providing step‑by‑step guidance to customers for resolving equipment issues through effective troubleshooting techniques over the phone and using other technologies.
• Other duties as assigned by Dispatch Operations leadership

WHO WE’RE LOOKING FOR

You will bring to this role excellent customer service with demonstrated success in a high‑volume call center. You must have a proven track record of the ability to multi‑task and work independently.

Qualifications and Requirements

• High School diploma
• 2–5 years of related customer service experience
• Substantial experience in providing over‑the‑phone support
• Strong computer skills and proficient Outlook

Personal Attributes

• Customer Service Oriented: You possess a drive to serve your “customers” and focus on responding promptly to their needs
• Flexible: You are comfortable wearing many hats and able to shift priorities as needed
• Organized: You are detail‑oriented and able to prioritize your work accordingly
• Team Player: You are personable, approachable, and able to work easily with others at all levels
• Strong written communication: Your writing is concise and descriptive, and you believe it is necessary to “overcommunicate”

WHAT WE’RE OFFERING

• Flexible work environments
• Defined career growth plans with opportunities to go outside of your “comfort zone”
• Generous paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Discounts for childcare
• Tuition assistance
• Community involvement and volunteering events

CPI is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro‑optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.