Dispatch Lead

PDI Health; New York (NY); On-site; USD 54,000 - 63,000; Full time

Job summary

PDI Health is seeking a Full-Time Dispatch Lead to enhance customer satisfaction. Located in Brooklyn, NY, this role involves providing customer support and managing workflow for mobile services to nursing homes and patients' homes, requiring strong communication and dispatch experience.

Benefits

Nationwide Employee Perks

Health, Dental, Vision Insurance

Holidays and PTO

Matching 401K Plan

Paid Training

Opportunity for growth within the company

Qualifications

• Strong data entry communication skills (MUST).
• Dispatch Experience and Supervisory/Lead experience (MUST).
• Mid and/or expert level knowledge of medical terms (mobile radiology) strongly preferred.

Responsibilities

• Provide customer care and support to our long-term care facilities and home bound patients.
• Process work orders and messages to/from technicians.
• Assist and monitor personnel/locations on a constant basis.
• Coordinate service and schedules.

Skills

Communication

Data Entry

Problem-Solving

Multitasking

Tools

Microsoft Office

Job description

PDI Health (Preventative Diagnostics) is a fast-growing portable company expanding throughout the USA, with offices currently in NY, NJ, DE, MD, PA, RI, CT VA, FL, MN, OH, with more to come! Here we provide mobile services on-site to nursing homes, assisted living facilities and patient's homes with the goal of easing their current immobility.

Growing at a rapid pace, PDI Health (PD) is now looking for a Full-Time Dispatch Lead to join our HQ office in Brooklyn, NY. This person will drive customer satisfaction by fielding inquiries, addressing issues, and maintaining extensive product knowledge. Candidate must be energetic, friendly, well-spoken and detail oriented.

Hours: Monday – Friday, 1st Shift, In Office

Location: 12 Spencer Street, Brooklyn NY 11205

Pay: $54,080 - $62,400 Salary

Benefits:

• Nationwide Employee Perks

• Health, Dental, Vision Insurance (32+ Hours)

• Holidays and PTO (32+ Hours)

• Matching 401K Plan (32+ Hours)

• Paid Training

• Opportunity for growth within the company

• And more...
  

Responsibilities:

• Provide customer care and support to our long-term care facilities and home bound patients

• Process work orders, messages, and information to or from technicians on the field

• Assist and Monitor personnel and/or locations on a constant basis.

• Coordinate service and schedules.

Requirements:

• Strong data entry / communication / phone handling skills (MUST)

• Mid and/or expert level knowledge of medical terms (mobile radiology) (STRONGLY PREFERRED)

• Dispatch Experience (MUST)

• Supervisory / Lead experience (MUST)

• Strong knowledge of Microsoft Office

• Ability to multitask and work under pressure

• Honest, flexible, team player and hard working

• Strong problem-solving abilities

• Bilingual Spanish or Russian a plus!

• COVID VAX: Contingent on State & Federal Mandates

Contactfor interview - [e-mail]718.218.5209