Dispatch - Driver Supervisor - Portales

Western Dairy Transport, LLC; Portales, Northern (NM, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Western Dairy Transport, LLC seeks a Driver Supervisor to oversee the daily activity of drivers and resources, ensuring safe, efficient operations and top-tier service. You will supervise schedules, dispatch drivers, and coordinate with planners to optimize routes.

Responsibilities include monitoring performance via PeopleNet and TMW, maintaining load information, and ensuring on-time deliveries. Strong communication, organization, and DOT compliance are essential in this role.

Qualifications

• High School Diploma or equivalent.
• Valid Driver’s license with clean record.
• Pre-employment drug test and random drug/alcohol program requirements.

Responsibilities

• Supervise drivers using performance data and routes.
• Dispatch drivers and coordinate with Planners.
• Maintain load information and real-time systems (TMW/PeopleNet).
• Ensure on-time deliveries and resolve issues with teams.
• Monitor driver hours, DOT status, and safety compliance.

Skills

Communication

Multitasking

Adaptability

Office software proficiency

Education

High School Diploma or equivalent

Tools

PeopleNet

TMW

Lat-Lon

Job description

Job Summary

The Driver Supervisor is responsible for managing and coordinating the activity of drivers and assigned resources. This position ensures customers receive the highest level of service while operating efficiently in accordance with safety and regulatory requirements.

Supervisory Responsibilities

• Organizes and oversees the schedules and work of drivers
• Directs assigned tasks and provides assistance as needed
• Recruits and interviews prospective employees and chooses the best applicant based on skills, knowledge, and abilities required for the job
• Provides orientation and training for new employees
• Conducts performance evaluations that are timely and constructive
• Communicates expectations, coaches for improvement and distributes discipline as necessary according to policy

Essential Job Functions

• Supervise drivers efficiently by using PeopleNet tools including but not limited to on time performance, preferred routes, unauthorized stops, accuracy of detention requests, and truck performance
• Dispatch drivers by using PeopleNet/check calls and work with Planners as applicable to set up routes
• Assist drivers with resolving any issues they may encounter
• Capture all load information and maintain TMW in real time
• Check all loads daily for on time delivery and communicate with Planners and Customer Service Representatives as applicable on any issues
• Determine daily capacity of freight and available resources through check calls, hours of service, and maintain a daily list of assets and their locations
• Maintain Totalmail within TMW in a timely manner by responding to driver messages, correcting errors, processing detention requests, and determining drivers who aren't utilizing it
• Track and document driver service failures
• Maintain a current list of assigned trucks for drivers
• Broker freight loads out of assigned geographical area via phone calls and either emailing or faxing rate confirmations with approved rates from Planners or Customer Service Representatives as applicable
• Provide AM/PM yard checks at the dairies and drop yards and compare with the schedules to ensure loads are picked up in a timely fashion and that the oldest milk is being moved first
• Maintain adequate numbers of loadable trailers at these locations
• Utilize Lat-Lon to track loads, ensure efficient use of all trailer inventories
• Work with maintenance to fix equipment issues and schedule routine maintenance
• Review Driver/Truck Performance including average miles, deadhead percentage, customer service late/missed loads
• Review driver's license and DOT physical status and remind drivers to renew with the safety department
• Responsible for the collection of drug and alcohol screening tests and maintaining certification per regulations
• Schedule driver home time/vacation time as needed
• Review truck idle time and truck utilization reports to better utilize equipment
• Answer the phone in a professional manner
• Other duties as assigned

Qualifications

Required

• High School Diploma or equivalent
• Valid Driver’s license in state of residency with acceptable driving record
• Must be able to pass a pre-employment drug test and submit to the company random drug and alcohol program
• Proficient in basic computer skills, Microsoft Office suite, and Google Workspace
• Communicate effectively and professionally with all levels of internal and external staff
• Manage multiple tasks independently to meet deadlines
• Ability to adapt to changing schedules and priorities
• Ability to work any schedule including nights, weekends, and holidays
• Strong attention to detail and problem-solving skills

Preferred

• Knowledge of DOT, FMCSA regulations, or the transportation industry
• Entry-level knowledge of TMW software

Physical Requirements

Physical Demands: M ust possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended periods. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminals, safety lane, and commercial motor vehicles (CMV) operating areas for short periods can be necessary. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.

Work Environment: The duties of this job are performed in both an office environment, a commercial motor vehicle terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses.