Dispatch Coordinator - Mobile Crisis

Detroit Wayne Integrated Health Network; Detroit (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Detroit Wayne Integrated Health Network (DWIHN) is hiring a Dispatch Coordinator for Mobile Crisis in Detroit, MI. This full-time role connects individuals in crisis with the mobile crisis team and coordinates deployment.

The dispatcher conducts triage, de-escalation, and documentation via the MHWIN system, ensuring rapid response and safety for callers. A valid Michigan driver’s license is required.

Qualifications

• Bachelor’s degree in social work, psychology, counseling or related field.
• 2 years experience in mental health or crisis services.
• Valid Michigan driver’s license with acceptable driving record.

Responsibilities

• Act as primary liaison between individuals in crisis and the mobile crisis team.
• Receive and relay accurate information to the mobile crisis team.
• Utilize the MHWIN dispatch system to deploy the mobile crisis team.
• Respond to crisis calls; conduct triage and initial assessment of needs.
• Assess callers for suicide risk and document encounters concurrently.

Skills

Crisis intervention

Communication skills

Multitasking

Education

Bachelor's Degree in Social Work or related field

Tools

MHWIN dispatch system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatch Coordinator - Mobile Crisis

Full Time Detroit, MI, US

4 days ago Requisition ID: 2161

Dispatch Coordinator Job Description

Pay Grade: 5

Under the general supervision of the Mobile Crisis Director, the Dispatch Coordinator provides connection via telephone between the individual and the mobile crisis team.

• Acts as primary liaison between individuals in crisis and mobile crisis team.
• Receive complete and accurate information from crisis representatives or individuals in crisis and relay information to the mobile crisis team.
• Utilize MHWIN dispatch system to deploy mobile crisis team.
• Respond to crisis calls and referral for mobile crisis deployment.
• Utilize de‑escalation techniques and crisis interventions for callers in crisis.
• Complete triage to provide initial assessment of the individual’s need.
• Assess all callers for suicide.
• Ability to multi‑task and manage high call volume.
• Ability to document each encounter concurrently while in‑call.
• Have a working knowledge of community resources.
• Understands and adheres to DHWIN compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
• Participates in agency and system staff meetings.
• Mobile Crisis and Dispatch Coordinators operate 24/7, 365 days per year. Staff must have the ability to work various shifts.
• Performs related duties as assigned.
• Knowledge of DWIHN policies, procedures, and practices.
• Knowledge of DWIHN provider network and community resources.
• Knowledge of the Michigan Mental Health Code.
• Knowledge of behavioral health and mental health principles and practices.
• Knowledge of the Michigan Medicaid Provider Manual.
• Knowledge of MWHIN.
• Knowledge of compliance standards.
• Knowledge of crisis training and experience in de‑escalation, i.e., suicide prevention, development of crisis plans, trauma informed care, etc.
• Organizational skills.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
• Judgement/Reasoning ability

REQUIRED EDUCATION:

A Bachelor’s Degree in Social Work, Psychology, Counseling, Human Services, the Social Services, or a related field.

Behavioral Health Crisis Provider Training required by MDHHS approved entity.

REQUIRED EXPERIENCE:

2 years work experience in a mental health/crisis services field

REQUIRED LICENSE(S).

A valid State of Michigan Driver’s License with a safe and acceptable driving record.