Dispatch Coordinator (Cox Fleet)

Cox Enterprises; Illinois; On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Competitive pay

Bonus/incentive plans

Work-life balance

Comprehensive healthcare options

401(k) with company match

Professional development

Parental leave & fertility coverage

Employee discounts

Job summary

Cox Enterprises is hiring a Dispatch Coordinator for Cox Fleet to manage logistics and ensure timely dispatch of service providers for fleet maintenance. You will coordinate events, verify authorization, and keep customers informed of ETA in a fast-paced 24/7 environment.

The role emphasizes proactive problem solving, strong dispatch knowledge, and the ability to handle varied shifts to cover market needs. Training and career growth are highlighted in the benefits package.

Qualifications

• High school diploma or GED with 3 years of dispatching experience
• Alternate combinations: advanced degree or certification in Medium/Heavy Duty Truck Technology or 5 years dispatching experience
• Proficient dispatching and multitasking skills

Responsibilities

• Assess and assign all open events.
• Verify proper authorization to dispatch the event.
• Assign the nearest service provider to perform repairs.
• Advise customers of ETA and follow requirements.
• Inform supervisor on duty of delays or repair problems.
• Address problems and customer inquiries as they arise

Skills

Dispatching

Multitasking

Customer service

Education

High school diploma or GED

Advanced degree or certification in related discipline (Medium/Heavy Duty Truck Technology)

Job description

Fleet service maintenance keeps the world moving. We’re recruiting a Dispatch Coordinator to join our essential team at Cox Fleet. In this role, you will be instrumental in maintaining the seamless flow of our operations by troubleshooting the event to ensure the appropriate Service Provider is dispatched. Work hours will vary to ensure market coverage, as we provide service 24/7/365.

If you’re ready to ensure vehicles are road-ready and drivers are supported, let's talk!

What’s In It for You?

Here’s a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

• Comprehensive healthcare, with multiple options for individuals and families.

• Generous 401(k) retirement plans with company match.

• Professional development and continuing education opportunities.

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

• Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits.

What You’ll Do

You’ll be responsible for coordinating and managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly. You will:

• Assess and assign all open events.

• Verify proper authorization has been obtained to dispatch the event.

• Assign the appropriate and nearest service provider to make requested repairs.

• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.

• Inform supervisor on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.

• Address problems and customer inquiries as they arise.

Who You Are

You are a proactive problem solver who is eager to grow their career in the automotive industry. Here’s what else you bring to the table:

Minimum:

• High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance). The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).

• A strong knowledge of dispatching and multitasking.

Preferred:

• Degree in related discipline or industry experience

Availability:

• Class start date: November 2 & December 7, 2026
• Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET
• Available work schedules: TBD, but we operate in a 24/7/365 environment. Most work schedules will be either weekend, 2nd (Evening/Nights), or 3rd (Overnights) shift

Help us keep the wheels turning and the engines humming. Join Cox today!