Dispatch Coordinator

Express Employment Professionals - Cincinnati East; Asheville (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

401(k) with profit sharing

Paid time off

Paid holidays

Growth opportunities

Job summary

Express Employment Professionals - Cincinnati East is seeking a fast and accurate Dispatcher to handle daily scheduling, routing, and coordination of deliveries and service calls. This role serves as the communication hub between customers, drivers, and internal departments, ensuring safe, efficient, and timely operations.

Schedule is Monday-Friday 7:30am to 4:30pm. The position offers benefits and opportunities for growth within a busy season.

Qualifications

• Must be detail-oriented and organized.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication with customers, drivers, and internal teams.

Responsibilities

• Create and manage daily delivery and service schedules for propane drivers.
• Coordinate with customers for safety checks and scheduling.
• Track progress and adjust routes based on emergencies or weather.
• Maintain accurate records of deliveries, service calls, and billing.
• Support drivers with route changes and customer updates.

Skills

Detail-oriented

Organized

Multitasking

Customer service

Communication

Job description

We’re hiring a fast and accurate department Dispatcher to handle the daily scheduling, routing, and coordination of deliveries and service calls. This role serves as the communication hub between customers, drivers, and internal departments, ensuring safe, efficient, and timely operations. The ideal candidate will be detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment in our busy season.

Schedule is Monday-Friday 7:30am to 4:30pm.

Key Responsibilities include but are not limited to:

Dispatching & Scheduling

• Create and manage daily delivery and service schedules for propane drivers.
• Track and schedule automatic delivery/keep fill customers to ensure they do not run out.
• Adjust routes and priorities based on emergencies, weather, customer needs, and operational changes.
• Monitor driver progress throughout the day and provide support when needed.
• Coordinate with customers for safety checks for new customers

Customer Service

• Serve as the primary point of contact for propane customers regarding deliveries, service requests, and scheduling.
• Respond promptly to customer inquiries, concerns, and emergencies with professionalism and accuracy.

Operational Support

• Maintain accurate records of deliveries, service calls, and equipment.
• Coordinate quoting, permitting, and inspections of gas piping installations.
• Track and maintain customer product files and billing.

Team Support

• Support drivers with clear instructions, route changes, and customer updates.
• Work with service personnel to schedule installations, sets, and maintenance.

Benefits (for Full Time, with waiting periods)

• $18-$22/hour depending on experience
• Health, dental, and vision insurance.
• Short Term Disability and Life Insurance.
• 401(k) with profit sharing.
• Paid time off and holidays.
• Opportunities for growth