Dispatch Communications Associate

Ohio State University; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off / holidays

State retirement plan

Job summary

The Ohio State University Medical Center seeks a Dispatch Communications Associate to run the Security Control Center. You will handle radio and telephone communications, pages, and alarms, while maintaining precise logs and QA standards.

Role requires multi-tasking in a fast-paced hospital setting, strong verbal skills, and the ability to liaise with hospital staff and public safety. Certification through IA HSS is required within 12 months of hire.

Qualifications

• Ability to manage radio and telephone communications and relay messages accurately.
• Maintain accurate daily logs and perform quality assurance.
• Must obtain IA HSS Basic Security Officer Certificate within 12 months of hire.
• Strong verbal communication and teamwork are essential.
• Must be able to multi-task in a fast-paced environment.

Responsibilities

• Manage and operate all aspects of the Security Control Center.
• Relays radio, telephone, pages, and alarms; monitor CCTV and access control systems.
• Maintain logs and ensure QA standards.
• Coordinate with hospital staff and external public safety agencies as needed.
• Alert supervisor of equipment issues promptly.

Skills

Radio communications

Multi-tasking

Record keeping

Verbal communication

Teamwork

Data entry

Tools

CCTV systems

Access control

Alarm monitoring

Job description

Job Title: Dispatch Communications Associate

Department: Health System Shared Services | Security

This position is responsible for managing and operating all aspects of the Security Control Center. Receives and/or relays radio communications, telephone calls, pages, overhead announcements, correspondences and teletypes. Monitors door position, burglary, fire, panic and environmental alarms. Maintains a working knowledge of all operational security systems and surveillance equipment. Ensures accurate daily logs are completed and quality assurance is maintained at all times. Quick thoughts and actions are required when working with safety and security matters, and the incumbent must act as a courteous liaison between the Department of Security and Hospital staff members, internal medical center departments, patients, visitors as well as external law enforcement, fire and EMS entities. Employee must be able to multi-task and maintain accurate records and a professional demeanor while working in a fast paced environment. Employees are expected to competently operate telecommunication, radio access control and CCTV equipment and have good computer and data entry skills. Employee must also possess strong verbal communication and teamwork skills. This position is also responsible for alerting their supervisor or manager about problems regarding department equipment as soon as the issue is discovered. Position requires sufficient mobility to move around the control center, not necessary ambulating. Employee will be in contact with all levels of staff plus patients from all walks of life and must be able to communicate effectively and professionally. Employee may either be standing or sitting when performing the function of the position. Visual acuity to observe situation both near and far through a wide range of vision, is a constant requirement and color vision must be normal.

Must obtain a current Basic Security Officer Certificate through the International Association of Healthcare Security and Safety (IAHSS) prior to the completion of the 12-month probationary period. This certification must be maintained while working within the capacity of a Medical Center Security Dispatcher.

Location: University Hospital - Rhodes Hall (0354) Position Type: Regular Scheduled Hours: 40 Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

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