DISPATCH-CLERK SUPERVISOR, CALTRANS

Caltrans; Sacramento (CA); On-site; USD 50,000 - 62,000; Full time

Job summary

Caltrans is seeking a Dispatcher Supervisor for the graveyard shift in Sacramento County. The role oversees the nightly operation of the RTMC in Rancho Cordova, supervising a team of Dispatcher Clerks and ensuring compliance with dispatch rules and documentation.

The incumbent will lead shift scheduling, training coordination, and data accuracy across logs and systems. ABackground check and drug screening are required for this Limited Term, Full Time position.

Responsibilities

• Supervise nightly dispatch operations and Dispatcher Clerks.
• Ensure adherence to dispatch rules, logs, and data entry.
• Schedule shifts and coordinate training for dispatch staff.
• Operate and monitor TMC systems as needed.

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #: JC-526374

Position #(s): 903-350-3711-XXX

Working Title: Dispatcher Supervisor - Graveyard Shift

Classification: DISPATCH-CLERK SUPERVISOR, CALTRANS

$4,440.00 - $5,561.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: In Office

Job Type: 12 Month Limited Term - Full Time

Facility: California Department of Transportation

Department Information

Caltrans Mission: Provide a safe and reliable transportation network that serves all people and respects the environment.

Caltrans Vision: A brighter future for all through a world-class transportation network.

The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity.

Department Website: www.dot.ca.gov

Frequently Asked Questions for an Applicant: http://dot.ca.gov/jobs/docs/faq-ct-applicants-081617.pdf

Director’s EEO Policy : https://dot.ca.gov/programs/equal-employment-opportunity

Director’s EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity

Job Description And Duties

This is a Limited-Term position which may be extended to 24 months or become permanent.

Working under the direction of the Regional Transportation Management Center (RTMC) Office Chief (a Senior Transportation Engineer), incumbent will supervise the nightly operation of the District 3 Traffic Operations located at the RTMC in Rancho Cordova. The incumbent will directly supervise a group of Caltrans Dispatcher Clerks; ensure all of the rules, laws, regulations, policies and procedures pertaining to the dispatch operation are adhered to; schedule work shifts; coordinate training for dispatchers; ensure the information in all logs, data bases, and information binders are accurate and kept current and properly entered; incumbent will ensure that proper notification policies are followed during incidents and will perform dispatching and limited traffic management functions when necessary or required. Background check is required.

Incumbent will perform routine supervisory duties such as effectively managing minor issues and problems; overseeing the hiring of replacement and seasonal Caltrans Dispatcher/Clerks; resolving employee pay and time issues; preparing Annual Performance Reviews (APRs); encouraging and assisting employees with future upward mobility plans; ensuring that the department’s directives, policies and procedures are complied with and utilize the department’s progressive discipline program when applicable and necessary. The incumbent will effectively plan, organize, and assign the dispatching duties of the Traffic Dispatch staff in the RTMC. Some basic and routine dispatching duties include but are not limited to; radio and telephone dispatching of mobile units, answering requests for information and assistance from the public, other government agencies, and Caltrans personnel; insuring all necessary logs, computer data bases and information binders are kept up to date and the information properly entered into them; ensure all departmental communication/notification policies and procedures are properly followed and adhered to.

The incumbent will be expected to perform traffic dispatching duties on a limited basis to assist with heavy radio traffic periods or to substitute for planned or unplanned absences of dispatch personnel. Incumbent will operate TMC systems when required and log activities; systems include but not limited to, Traffic Management Center Activity Logging (TMCAL), Integrated Maintenance Management System (IMMS), Lane Closure System (LCS), Changeable Message Signs (CMS), Highway Advisory Radios (HAR). Incumbent will ensure the Public Information Office and District Management are notified of major issues in a timely manner and that the proper phone paging/notifications are performed.

Special Requirements

• The position(s) require(s) a Drug Screening be passed prior to being hired.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• Background check is required.

Candidates selected for this position must successfully pass a Department of Justice background check and the incumbent is also required to sign CHP Form 101A annually.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Here is a list of evaluation agencies: https://www.naces.org/members . Please redact birthdates and social security numbers.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.