Dispatch Agent

Mad City Windows & Baths; Madison (WI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Dental insurance

Vision insurance

Consistent schedules

Professional growth opportunities

Spacious call center space

Respectful work culture

Job summary

An established industry player is seeking a Dispatch Agent to join their team. In this dynamic role, you will manage a multi-line phone system, coordinate appointments between customers and sales representatives, and maintain the company database. This position offers a supportive work environment focused on professional growth and innovation. Join a company that values diversity and is committed to making home improvement easier and stress-free for homeowners. If you're detail-oriented and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Previous call center or dispatch experience preferred.
• Strong verbal communication and multitasking abilities.

Responsibilities

• Answer and operate a multi-line phone system.
• Monitor and resolve scheduling adjustments for appointments.

Skills

Verbal Communication Skills

Attention to Detail

Organization

Multitasking

Tools

Multi-line Phone System

Job description

Mad City Windows & Baths, a Renuity Company

Dispatch Agent

Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team.

What We Offer:

• Competitive base pay commensurate with experience and skills
• Comprehensive benefits including medical, dental, and vision
• Consistent schedules and professional growth opportunities
  M-TH + SAT: 1pm-9pm preferred shift
• Spacious newly expanded call center space!
• A respectful, forward-thinking work culture

About the Role:

In this position you will:

• Answer and operate a multi-line phone system
• Monitor, communicate, and resolve scheduling adjustments for appointments between customers and sales representatives
• Maintain and update the company database and calendars
• Regulate and monitor appointment volumes and availability for other departments

Key Qualifications:

• Previous call center or dispatch experience preferred
• High attention to detail in a fast-paced environment
• Strong verbal communication skills
• High organization and multitasking abilities

About Mad City Windows & Baths

At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

If you have a question regarding your application, please contact [e-mail]

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