Dispatch Agent

Aston Carter; Colwich (KS); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness, Accident and Health

401(k) Retirement Plan – Pre‑tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

Aston Carter is seeking a Network/Facilities Coordinator in Colwich, KS to support service provider networks and facilities operations. You will act as a liaison among internal teams, providers, and clients to ensure work orders are completed and invoices processed accurately.

The role emphasizes SLA adherence, provider onboarding, documentation, and reporting. Strong customer service, organization, and MS Office proficiency are essential for success in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1-3+ years in dispatching, coordination, customer service, or related roles.
• Strong organizational skills in a high-volume environment.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office, including Excel, Outlook, Word.

Responsibilities

• Assist managers in responding to client inquiries and resolving issues promptly.
• Monitor active work orders and ensure timely completion by providers.
• Track SLA performance and escalate non-compliant orders.
• Oversee onboarding of new service providers and document collection.
• Manage provider portal access and communication.

Skills

Dispatching

Coordination

Customer service

Service operations

Microsoft Office

Education

High School Diploma or GED

Tools

Office 365

SharePoint

CRM platforms

Excel

Outlook

Word

Job description

Network/Facilities Coordinator

We are seeking an organized and customer-focused Network Coordinator to support our service provider network and facilities management operations. This role serves as a key liaison between internal teams, service providers, and clients to ensure work orders are completed efficiently, invoices are processed accurately, and service level agreements (SLAs) are consistently met. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering exceptional customer service while maintaining strong operational processes.

Key Responsibilities

Service Provider & Work Order Management

• Assist managers in responding to client inquiries and resolving service-related concerns in a timely and professional manner.
• Monitor and follow up on active work orders to ensure timely execution and successful completion by service providers.
• Track SLA performance metrics and **escalate** work orders that fall outside customer expectations or compliance requirements.
• Support providers throughout the work order lifecycle, ensuring accurate documentation and communication.

Provider Network Administration

• Oversee the onboarding of new service providers, including setup, data entry, training coordination, and required document collection.
• Maintain accurate provider records and ensure compliance by monitoring certifications, insurance, and other critical documentation.
• Manage provider portal functionality and support providers with system access and navigation.
• Communicate system updates, enhancements, and policy changes to the provider network.

Invoice Review & Compliance

• Follow up with contractors to obtain invoices and backup documentation required for client contract compliance.
• Audit contractor invoices to ensure pricing, rates, markups, and billing practices align with contract terms and approved client guidelines.
• Identify discrepancies and collaborate with stakeholders to ensure accurate invoice processing.

Operational Support & Reporting

• Support Service Provider Managers with reporting, administrative, technical, and operational tasks.
• Manage shared inboxes, help desk requests, and provider inquiries.
• Utilize facilities management and CRM platforms to document activities and track performance.
• Collect and analyze operational data to assess provider performance, network coverage, and service effectiveness.
• Assist in monitoring contractor performance and identifying opportunities for process improvement.

Required Qualifications

• High School Diploma or GED required.
• 1-3+ years of experience in dispatching, coordination, customer service, service operations, or a similar role.
• Strong organizational skills with the ability to manage multiple priorities in a high-volume environment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Customer-focused mindset with a commitment to service excellence.

Preferred Qualifications

• Experience in facilities maintenance, construction, property services, or service-based industries.
• Knowledge of HVAC, refrigeration, electrical, plumbing, or general facilities maintenance operations.
• Familiarity with dispatching software, CRM platforms, or work order management systems.
• Experience with Office 365, SharePoint, and provider management platforms.

Job Type & Location

This is a Contract position based out of Colwich, KS.

Pay And Benefits

The pay range for this position is $18.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Colwich,KS. Application Deadline This position is anticipated to close on Sep 18, 2026.

About Aston Carter

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.