Dispatch

LAIRD NOLLER AUTOMOTIVE INC; Lawrence (KS); On-site; USD 56,000 - 89,000; Full time

Job summary

LAIRD NOLLER AUTOMOTIVE INC is seeking an experienced Automotive Service Dispatcher in Lawrence, KS to keep the service operation running smoothly. You will work with Advisors, Technicians, Parts, and Management to assign work efficiently and maintain high productivity.

You will oversee dispatching, monitor shop workflow, and ensure timely completion of repairs while upholding customer satisfaction and profitability.

Qualifications

• Experience in automotive dealership service department.
• Knowledge of shop workflow and technician skill levels.
• Strong organizational and time-management abilities.
• Effective communication with technicians and advisors.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Dispatch repair orders to technicians based on skill, workload and availability.
• Monitor shop workflow throughout the day to prevent bottlenecks.
• Balance workload among technicians to maximize efficiency.
• Track repair orders and identify delays or bottlenecks and report them.
• Communicate with Service Advisors regarding repair status and completion times.

Skills

Automotive dealership experience

Organizational skills

Time management

Communication with team

Analytical thinking

Job description

Job Details

Job Location: LAWRENCE, KS 66046

Salary Range: $5,000.00 - $8,000.00 Base+Commission/month

Automotive Service Dispatcher

Noller Ford Lawrence | Noller Automotive

Know how to keep a busy shop moving? Ready to be part of a dealership that’s growing—and plans to keep growing?

Noller Ford Lawrence is looking for an experienced, motivated Automotive Service Dispatcher to join our growing Fixed Operations team.

We have an incredible technician team, including multiple Ford Senior Master Certified Technicians, experienced long-term techs, and a service department with tremendous potential.

Now we’re looking for the right person to help us maximize that talent.

This isn’t just about handing out repair orders. We need someone who understands workflow, technician skill levels, efficiency, productivity, urgency, and teamwork—someone who can see the entire shop and keep work moving.

Compensation

$5,000–$8,000+ per month — Base + Commission

Compensation is dependent on experience and performance.

We believe people who help us grow should have the opportunity to grow their income, too.

What You’ll Do

As our Service Dispatcher, you’ll be at the center of the service operation.

You’ll work closely with Service Advisors, Technicians, Parts, and Management to ensure work is assigned appropriately and completed as efficiently as possible.

• Dispatching repair orders to technicians based on skill level, certification, workload, and availability
• Monitoring shop workflow throughout the day
• Balancing work between technicians
• Helping maximize technician productivity and efficiency
• Tracking repair orders and identifying delays or bottlenecks
• Communicating with Service Advisors regarding repair status and completion times
• Coordinating with Parts when parts availability impacts workflow
• Prioritizing waiters, appointments, comebacks, internal work, and other time-sensitive repairs
• Helping ensure promised completion times are met
• Monitoring work in progress and aging repair orders
• Keeping management informed of workflow concerns
• Helping maintain accountability throughout the shop
• Supporting a positive, productive environment between advisors and technicians
• Helping the department achieve its productivity, efficiency, gross profit, and customer satisfaction goals

What We’re Looking For

The right person is someone who can think ahead instead of simply reacting.

We’re looking for someone who:

• Has automotive dealership or service department experience
• Understands automotive repair processes and shop workflow
• Has strong organizational and time-management skills
• Can confidently communicate with technicians, advisors, and management
• Can prioritize multiple jobs and changing demands throughout the day
• Understands technician skill levels and how to assign work appropriately
• Is comfortable working with computers and dealership management systems
• Pays attention to details without losing sight of the bigger picture
• Can make decisions and keep things moving in a fast-paced environment
• Is dependable, accountable, and professional
• Works well with a team
• Wants to learn, improve, and grow

Previous dispatching experience is strongly preferred, but we aren’t afraid to train and develop the right person.

Requirements

Candidates must:

• Possess a valid driver’s license
• Meet applicable MVR requirements
• Successfully complete a pre-employment drug screen and background check
• Be able to perform the essential functions of the position, with or without reasonable accommodation

Physical Requirements

This is an active dealership position. Candidates must be able to:

• Stand and walk for extended periods
• Move throughout the service drive, shop, parts department, and dealership offices
• Bend, stoop, squat, and reach as needed
• Enter and exit vehicles without assistance
• Work comfortably in an active automotive service environment

Why Noller?

We’re not new to the automotive business, and we’re not going anywhere.

Noller Automotive has been family-owned and operated since 1960. We’ve built our business through generations of employees, customers, and communities—and we’re still growing.

We believe in investing in our people. We train. We develop. We promote from within whenever possible. And when we find talented people who want more, we want to give them the opportunity to build something with us.

Noller Ford Lawrence is growing its team, growing its service operation, and looking for people who want to be part of what comes next.

We’re Here to Stay—and We’re Ready to Grow

Our roots are in Kansas. Our history in Kansas. And we’re excited by the future here.

We’re here to stay, we’re to grow.

We’re ...

We’re looking for people who want to be part of that.

If you’re competitive, organized, understand how a service department works, and know how to get the most out of a talented shop, we want to meet you.

Compensation

Compensation: $5,000–$8,000+ per month, base plus commission, dependent on experience and performance.

Come grow with us. We’re just getting started.

Qualifications

• Possess a valid driver’s license
• Meet applicable MVR requirements
• Successfully complete a pre-employment drug screen and background check
• Be able to perform the essential functions of the position, with or without reasonable accommodation

Physical Requirements

This is an active dealership position. Candidates must be able to:

• Stand and walk for extended periods
• Move throughout the service drive, shop, parts department, and dealership offices
• Bend, stoop, squat, and reach as needed
• Enter and exit vehicles without assistance
• Work comfortably in an active automotive service environment