Disney Store: Sales Associate (PT)

The Walt Disney Company; Grapevine (TX); On-site; USD 31,413,000 - 42,594,000; Full time

Job summary

Disney Store in Grapevine, Texas is hiring to create magical moments for guests. You will engage with guests, perform events, and help guests find products on both the sales floor and disneystore.com.

This role rewards energetic teamwork and a strong customer service mindset. Ideal candidates bring retail experience, a positive attitude, and the ability to communicate with guests in English and another language.

Qualifications

• Experience in retail or service industry preferred.
• Ability to speak a language other than English is a plus.
• Excellent guest interaction and storytelling in large groups may help.

Responsibilities

• Performs scripted and non-scripted events for Guests.
• Maintains Disney brand standards in guest engagement, visuals, and housekeeping.
• Performs cash wrap and mobile POS duties efficiently.
• Assist Guests in finding products and using disneystore.com.
• Participate in shipment processing and floor replenishment.

Skills

Guest engagement

Customer service

Retail experience

Bilingual

Education

High School Diploma or equivalent

Job description

Disney store and DisneyStore.com are the retail merchandising arms of Disney Parks, Experiences and Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends The Walt Disney Company's brands to merchandise. Disney store and DisneyStore.com is owned and operated by Disney in North America, Europe, Japan and China. Disney store and DisneyStore.com carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from Disney, Pixar, Star Wars, Marvel and National Geographic. DisneyStore.com is the U.S. ecommerce destination for guests of all ages, offering a curated selection of products, global collections and collaborations from Disney and licensees, including trend fashion and accessories, toys, home and collectibles. Disney store and DisneyStore.com offer magical shopping experiences that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. There are currently Disney store locations in North America, Japan, China and Europe, plus online stores www.disneystore.co.uk, www.disneystore.de, www.disneystore.es, www.disneystore.fr, www.disneystore.it, and store.disney.co.jp. For more information, please follow us at: www.facebook.com/DisneyStore, www.instagram.com/DisneyStore and www.twitter.com/DisneyStore

Responsibilities :

• Performs scripted and non-scripted events for Guests
• Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”
• Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions
• Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience
• Assists Guests in finding solutions that best meet their needs while leveraging all available resources including Disneystore.com
• Consistently treate all Guests and Cast Members with respect and contributes to a positive work environment
• Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeeping
• Performs cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of Guest Service
• Participates in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business
• Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
• Promotes and maintains a safe working and shopping environment
• Engages children at their level allowing them to become part of the story
• Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual standards and housekeeping
• Drives Store results by suggesting additional items to Guests to meet their needs
• Ability to demonstrate strong Guest-focused engagement on and off the sales floor
• Demonstrated success working as a member of a team
• Ability to receive feedback and take action when appropriate
• Must maintain a professional appearance and meet Disney Store grooming guidelines

Basic Qualifications :

• Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder
• Available to work a flexible schedule that meets the needs of the business including overnights, evenings, holidays, weekends and call-in shifts (if permitted). Must be available a minimum of two (2) shifts Monday through Friday and have weekend availability that meets the needs of the Store’s business
• Must be able to submit verification of legal right to work in the United States
• Must be at least 18 years of age

Preferred Qualifications:

• Previous experience in retail or the service industry
• Ability to speak fluently in another language in addition to English
• Comfortable storytelling in front of large groups of people

Required Education :

• High School Diploma or equivalent

Additional Information :

This position is with Disney Stores USA, LLC.

The pay rate for this role in Texas is $12.88 per hour.

Job ID: 1368131BR

Location: Grapevine,Texas

Job Posting Company: "Disney Store"

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [e-mail] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.