Disney Store: Sales Associate (Seasonal)

Disney Cruise Line - The Walt Disney Company; Burbank (CA); On-site; Confidential; Part time

Job summary

Disney Stores USA, LLC is seeking a Store Associate in Burbank, CA to deliver a magical guest experience. You will greet guests, answer questions, and demonstrate product knowledge while maintaining store presentation and safety standards.

The role requires a flexible schedule including overnights, evenings, weekends, and holidays. Prior retail or service experience is preferred; must be 18+, able to lift 45 lbs, and authorized to work in the United States.

Qualifications

• Available to work a flexible schedule including evenings, weekends, holidays, and overnight shifts
• Must be available a minimum of two shifts Monday through Friday and have weekend availability
• Ability to lift boxes up to 45 lbs and climb a ladder
• Must be legally authorized to work in the United States and be at least 18 years old

Responsibilities

• Supports Disney Store Mission: Creating Magical Moments for Guests of all Ages
• Engage guests with open-ended questions to assess needs and suggest products
• Provide a high-energy, entertaining shopping experience
• Assist guests using Disneystore.com and maintain brand standards in engagement, visuals, and housekeeping
• Handle cash wrap and mobile POS efficiently while delivering high guest service
• Support shipment processing, restocking, and store operations as needed
• Uphold all policies and promote a safe shopping environment

Skills

Guest service

Communication

Teamwork

Flexibility

Lifting 45 lbs

Education

High School diploma or equivalent

Tools

POS system

Job description

Disney store and DisneyStore.com are the retail merchandising arms of Disney Parks, Experiences and Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends The Walt Disney Company's brands to merchandise. Disney store and DisneyStore.com is owned and operated by Disney in North America, Europe, Japan and China. Disney store and DisneyStore.com carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from Disney, Pixar, Star Wars, Marvel and National Geographic. DisneyStore.com is the U.S. ecommerce destination for guests of all ages, offering a curated selection of products, global collections and collaborations from Disney and licensees, including trend fashion and accessories, toys, home and collectibles. Disney store and DisneyStore.com offer magical shopping experiences that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. There are currently Disney store locations in North America, Japan, China and Europe, plus online stores www.disneystore.co.uk, www.disneystore.de, www.disneystore.es, www.disneystore.fr, www.disneystore.it, and store.disney.co.jp. For more information, please follow us at: www.facebook.com/DisneyStore, www.instagram.com/DisneyStore and www.twitter.com/DisneyStore

Responsibilities

• Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”
• Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions
• Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience
• Assists Guests in finding solutions that best meet their needs while leveraging all available resources including Disneystore.com
• Consistently treats all Guests and Cast Members with respect and contributes to a positive work environment
• Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeeping
• Performs cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of Guest Service
• Participates in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business
• Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
• Promotes and maintains a safe working and shopping environment
• Retail/Service experience preferred and ability to demonstrate strong Guest-focused engagement on and off the sales floor
• Demonstrated success working as a member of a team
• Ability to receive feedback and take action when appropriate
• Must maintain a professional appearance and meet Disney Store grooming guidelines

Basic Qualifications

• Available to work a flexible schedule that meets the needs of the business including overnights, evenings, holidays, weekends and call-in shifts (if permitted)
• Must be available a minimum of two (2) shifts Monday through Friday and have weekend availability that meets the needs of the Store’s business
• Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder
• Must be able to submit verification of legal right to work in the United States
• Must be at least 18 years of age

Preferred Qualifications

• Previous experience in specialty retail or service industry

Required Education

• High School Diploma or equivalent

Additional Information

This position is with Disney Stores USA, LLC. This position is with Disney Store Puerto Rico, LLC.

The pay rate for this role in Burbank, CA is $19.40 per hour