Disney Store Key Holder Cast Member (FT)

The Walt Disney Company; Branson (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

The Walt Disney Company, through Disney Store USA, LLC, seeks a Leader on Duty to coach Cast Members and deliver magical guest experiences in our Disney Store location. This role emphasizes teamwork, brand adherence, and the ability to drive store performance through effective leadership.

You will partner with Store Leadership to translate strategic priorities into actionable tasks, maintaining operations, guest engagement, and high morale while upholding Disney standards.

Qualifications

• Leadership and coaching abilities to motivate Cast Members.
• Clear communication with guests and team under pressure.
• Ability to prioritize tasks and maintain brand standards.

Responsibilities

• Lead on Duty to coach Cast Members and uphold exceptional guest experiences.
• Support the Disney Store mission and brand through effective communication and passion.
• Be accountable for high performance, productivity, and morale of the team.
• Collaborate with leadership to translate strategy into priorities and actions.
• Monitor store metrics (Mystery Shop, sales KPIs, controllable expenses) and adjust as needed.
• Ensure store open/close procedures comply with policy and maintain professional appearance.

Skills

Leadership

Coaching

Guest engagement

Communication

Accountability

Team collaboration

Education

High School Diploma or equivalent

Job description

Disney store and DisneyStore.com are the retail merchandising arms of Disney Parks, Experiences and Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends The Walt Disney Company's brands to merchandise. Disney store and DisneyStore.com is owned and operated by Disney in North America, Europe, Japan and China. Disney store and DisneyStore.com carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from Disney, Pixar, Star Wars, Marvel and National Geographic. DisneyStore.com is the U.S. ecommerce destination for guests of all ages, offering a curated selection of products, global collections and collaborations from Disney and licensees, including trend fashion and accessories, toys, home and collectibles. Disney store and DisneyStore.com offer magical shopping experiences that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. There are currently Disney store locations in North America, Japan, China and Europe, plus online stores www.disneystore.co.uk, www.disneystore.de, www.disneystore.es, www.disneystore.fr, www.disneystore.it, and store.disney.co.jp. For more information, please follow us at: www.facebook.com/DisneyStore, www.instagram.com/DisneyStore and www.twitter.com/DisneyStore

Responsibilities

• Serves as Leader on Duty to coach and motivate Cast Members while upholding a culture that builds exceptional internal and external Guest Experiences. This is accomplished through in Store entertainment, Guest Engagement and building an emotional connection to the brand.
• Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”, through inspiring communication, integrity and passion for the Brand.
• Holds self and others accountable to high performance standards while providing Guest with memorable experiences
• Strengthens others through consistent coaching and feedback while driving productivity and morale of the team
• Considers impact of actions on individual, team and the organization.
• Supports and participates in initiatives that give back to the community to promote the Disney brand
• Works in collaboration with Team to leverage synergy opportunities across functions and businesses
• Supports strategy as developed and helps to translate into specific priorities, objectives and action plans
• Understands and drives appropriate metrics to assess business performance – Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable Expenses (shrink and payroll)
• Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policy
• Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
• Ability to communicate effectively with all levels, even under pressure
• Demonstrate ability to give basic direction and feedback to Cast Members
• Attention to detail and ability to prioritize Guests and tasks
• Proven ability to create a positive work environment
• Ability to listen to feedback and take constructive action
• Must maintain a professional appearance and adhere to Disney Store grooming guidelines

Basic Qualifications

• Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder.
• Must have open availability.
• Able to work a flexible schedule that meets the needs of the business, including overnights, evenings, holidays, weekends and call-in shifts.
• Must be able to submit verification of legal right to work in the United States.
• Must be at least 18 years of age.

Preferred Qualifications

• Previous experience in specialty retail
• Ability to speak fluently in another language in addition to English
• Comfortable storytelling in front of large groups of people

Required Education

• High School Diploma or equivalent

Additional Information

This position is with Disney Stores USA, LLC. This position is with Disney Store Puerto Rico, LLC.