Discharge Transport EMT

HCA Healthcare; Nashville (TN); On-site; USD 34,000 - 52,000; Full time

Job summary

Join HCA Healthcare as a Discharge Transport EMT where you will play a critical role in facilitating patient transport upon discharge. Your responsibilities include coordinating transports with various providers, ensuring patient needs are met while maintaining a professional and supportive communication style. This role requires a valid EMT licensure and 2 years of relevant clinical experience. Enjoy comprehensive benefits and the opportunity to make a meaningful impact in patient care.

Benefits

Comprehensive medical coverage

401(k) plan with a 100% match

Employee Stock Purchase Plan

Education assistance programs

Family support benefits

Employee Health Assistance Fund

Paid time off and leave programs

Qualifications

• Must live within 60 miles of a Patient Logistics Center Facility.
• Exceptional communication and interpersonal skills.
• Ability to work independently and handle multiple calls efficiently.

Responsibilities

• Facilitates arranging transport for patients being discharged.
• Collaborates with hospital staff and transport companies for transport arrangements.
• Maintains professionalism and customer-centric communication with callers.

Skills

Communication

Customer Relationship Management

Knowledge of Medical Terminology

Education

EMT Basic, Advanced, or Paramedic Licensure

Minimum 2 years of Clinical or Hospital Experience

Tools

Microsoft Office Applications

Job description

Description

Introduction

Do you want to join an organization that invests in you as a Discharge Transport EMT? At Virtual Patient Logistics Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Benefits

Virtual Patient Logistics Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Discharge Transport EMT like you to be a part of our team.

Job Summary and Qualifications

The Discharge Transport EMT facilitates arranging the transport of patients being discharged from all HCA facilities within the markets served. The position collects information relative to a patient’s status and transport request and then facilitates arranging transport with transport providers that match the patients clinical needs.The Discharge Transport EMT will collaborate with the hospital staff and transport companies for timely and appropriate transport arrangements. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.

***Must live within 60 miles of a Patient Logistics Center Facility ***

PLC Locations include; Madison, TN 37225, Richmond, VA 23225, Jacksonville, FL 32216, Tamarac, FL 33321, Plano, TX 75075 or Denver, CO 80237

Responsibilities

• Performs all patient logistic center functions for arranging discharge transport in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles and healthcare information.
• Transport coordination specific to the discharge of patients from HCA facilities.
• Establish and maintain a high degree of awareness and knowledge of hospitals within the markets served and services provided by the multiple transport companies.
• Exhibit and model exceptional customer relationship behaviors, including telephone contact with all of the call center customer groups (i.e. any employees at the HCA hospitals, dispatch for transport companies, and fellow employees including PLC coordinators).
• Maintain professionalism and customer- centric communication with challenging callers.
• Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems.
• Proficient in navigating and documenting in all technology platforms and other call systems as needed.
• Demonstrates the ability to handle multiple calls efficiently and prioritize need for arranging transport based on ETAs requested by facility.
• Maintain a high level of communication with HCA facilities including calling back ETAs and updating delayed ETAs after transport arranged.

Skills Required

• Knowledge of all state/federal regulatory requirements pertaining to ambulance transports
• Exceptional communication and interpersonal skills with hospital staff and transport companies.
• Knowledge of basic medical terminology relevant to transport needs.
• Knowledge of the principles and practices of hospital and clinical operations and patient care practices
• Proficient in Microsoft Office applications, Internet searches, and relevant data bases.
• Ability to work independently and under pressure to follow through on issues.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Ability to work effectively with other employees and external parties.

Experience & Education Requirements

• Minimum 2 years of clinical or hospital experience - Required
• ED and acute hospital experience - Preferred
• Call Center/Transfer Center experience - Preferred
• Certification/Licensure: EMT Basic, Advanced, or Paramedic licensure - Required

Certification/Licensure Requirements

• EMT Basic, Advanced, or Paramedic licensure - Required
• Emergency Medical Technician Basic, or (AEMT-State) Advanced Emergency Medical Technicians, or Paramedic, or (EMT) Emergency Medical Technician

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Discharge Transport EMT opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.